{"id":2009,"date":"2020-01-27T09:00:08","date_gmt":"2020-01-27T09:00:08","guid":{"rendered":"https:\/\/emailtree.ai\/customer-service-hyperautomation\/"},"modified":"2021-04-06T17:22:14","modified_gmt":"2021-04-06T17:22:14","slug":"hyperautomation-du-service-client","status":"publish","type":"page","link":"https:\/\/emailtree.ai\/fr\/hyperautomation-du-service-client\/","title":{"rendered":"Hyperautomation du service client"},"content":{"rendered":"<h2 style=\"text-align: center;\"><span><span lang=\"fr\"><span title=\"\">Hyperautomatisation du service client<\/span><\/span><\/span><strong><\/strong><\/h2>\n<p style=\"text-align: center; --tcb-applied-color:rgb(255, 255, 255); color: rgb(255, 255, 255) !important;\"><span lang=\"fr\"><span title=\"\">R\u00e9pondez aux e-mails et aux demandes des clients en quelques secondes!<\/span><\/span><\/p>\n<ul>\n<li style=\"margin-bottom: 1px !important;\">                    <span style=\"\">E-mails et demandes de compr\u00e9hension<\/span><\/li>\n<li>                    <span style=\"\">Pr\u00e9diction d&rsquo;actions<\/span><\/li>\n<li style=\"margin-bottom: 1px !important;\">                    <span style=\"\">Automatisation des t\u00e2ches<\/span><\/li>\n<li style=\"margin-bottom: 1px !important;\">                    <span style=\"\">Composition de r\u00e9ponse<\/span><\/li>\n<\/ul>\n<h2 style=\"text-align: center;\"><strong>Comment \u00e7a marche?<\/strong><\/h2>\n<p style=\"text-align: left;\">COMPR\u00c9HENSION DES EMAILS<\/p>\n<p><strong>Extraire le sens des e-mails<\/strong><\/p>\n<ul>\n<li style=\"\"><span style=\"\">Traitement du langage naturel pour extraire l&rsquo;essence du message<\/span><\/li>\n<li style=\"\"><span style=\"\">Identifier les probl\u00e8mes du client lors de l&rsquo;utilisation du produit \/ service<\/span><\/li>\n<li style=\"\"><span style=\"\">Identifier les actions \/ t\u00e2ches \u00e0 entreprendre<\/span><\/li>\n<\/ul>\n<p>EmailTree comprend le contenu et g\u00e9n\u00e8re automatiquement des rapports pour aider le service client et l&rsquo;\u00e9quipe d&rsquo;assistance.<\/p>\n<p><span><img loading=\"lazy\" decoding=\"async\" alt=\"\" data-id=\"288\" title=\"email-understanding-emailtree\" src=\"https:\/\/emailtree.ai\/wp-content\/uploads\/2020\/01\/email-understanding-emailtree.png\" style=\"\" width=\"718\" height=\"284\"><\/span><\/p>\n<p><strong><strong>Collecte d&rsquo;informations suppl\u00e9mentaires<\/strong><\/strong><\/p>\n<p>\u00c9liminez la v\u00e9rification manuelle des informations suppl\u00e9mentaires internes et externes:<\/p>\n<ul>\n<li style=\"\"><span style=\"\">Client existant dans la base de donn\u00e9es? Statut de la commande?<\/span><\/li>\n<li style=\"\"><span style=\"\">Utilisez des donn\u00e9es contextuelles pour automatiser la d\u00e9cision finale<\/span><\/li>\n<\/ul>\n<p><span><img loading=\"lazy\" decoding=\"async\" alt=\"\" data-id=\"296\" title=\"gathering-additional-information-emailtree\" src=\"https:\/\/emailtree.ai\/wp-content\/uploads\/2020\/01\/gathering-additional-information-emailtree.png\" style=\"\" width=\"722\" height=\"124\"><\/span>                    <\/p>\n<p style=\"text-align: left;\">AUTOMATISATION DES T\u00c2CHES<\/p>\n<p><strong><strong>Pr\u00e9diction d&rsquo;actions<\/strong><\/strong><\/p>\n<ul>\n<li><span>Identifiez le probl\u00e8me \/ la situation<\/span><\/li>\n<li style=\"\"><span style=\"\">Comprend le contexte<\/span><\/li>\n<li style=\"\"><span style=\"\">V\u00e9rifie les informations internes \/ externes<\/span><\/li>\n<li><span>G\u00e9n\u00e9rer des actions<\/span><\/li>\n<\/ul>\n<p><strong><strong>Automatisation des t\u00e2ches \u00e0 l&rsquo;aide de la technologie RPA<\/strong><\/strong><\/p>\n<ul>\n<li><span>Lancez des robots pour effectuer automatiquement des t\u00e2ches<\/span><\/li>\n<li style=\"\"><span style=\"\">Pr\u00e9parer des offres personnalis\u00e9es, acc\u00e9der \u00e0 d&rsquo;autres logiciels, plateformes, bases de donn\u00e9es<\/span><\/li>\n<li style=\"\"><span style=\"\">Escalade vers d&rsquo;autres niveaux de support si n\u00e9cessaire<\/span><\/li>\n<\/ul>\n<p>EmailTree comprend le contenu et g\u00e9n\u00e8re automatiquement des rapports pour aider le service client et l&rsquo;\u00e9quipe d&rsquo;assistance.<\/p>\n<p><span><img loading=\"lazy\" decoding=\"async\" alt=\"\" data-id=\"300\" title=\"tasks-automation-emailtree\" src=\"https:\/\/emailtree.ai\/wp-content\/uploads\/2020\/01\/tasks-automation-emailtree.png\" style=\"\" width=\"544\" height=\"415\"><\/span>                    <\/p>\n<p style=\"text-align: left;\">COMPOSITION DE R\u00c9PONSE<\/p>\n<p style=\"\"><strong><strong>Composition de r\u00e9ponse par e-mail<\/strong><\/strong><\/p>\n<ul>\n<li style=\"\"><span style=\"\">G\u00e9n\u00e8re un niveau de confiance, bas\u00e9 sur les \u00e9tapes pr\u00e9c\u00e9dentes<\/span><\/li>\n<li style=\"\"><span style=\"\">Compose le contenu de l&rsquo;e-mail et envoie des e-mails<\/span><\/li>\n<li style=\"\"><span style=\"\">L&rsquo;op\u00e9rateur humain peut interf\u00e9rer ou ne pas modifier les \u00e9l\u00e9ments du courrier \u00e9lectronique \u00e0 envoyer<\/span><\/li>\n<li style=\"\"><span style=\"\">Joindre des fichiers si n\u00e9cessaire<\/span><\/li>\n<li style=\"\"><span style=\"\">Envoyez automatiquement l&rsquo;e-mail si le niveau de confiance atteint un pourcentage sp\u00e9cifi\u00e9<\/span><\/li>\n<\/ul>\n<p><strong><strong>Apprenez et agissez<\/strong><\/strong><\/p>\n<p>Apprenez de chaque action entreprise par l&rsquo;op\u00e9rateur humain. Certaines actions sont d\u00e9j\u00e0 effectu\u00e9es par EmailTree et des e-mails sont envoy\u00e9s. D&rsquo;autres actions doivent \u00eatre examin\u00e9es par un op\u00e9rateur humain avant d&rsquo;envoyer l&rsquo;e-mail. La prochaine fois, dans un sc\u00e9nario similaire, EmailTree enverra automatiquement l&rsquo;e-mail appropri\u00e9.<\/p>\n<p><span><img loading=\"lazy\" decoding=\"async\" alt=\"\" data-id=\"303\" title=\"email-composition-emailtree\" src=\"https:\/\/emailtree.ai\/wp-content\/uploads\/2020\/01\/email-composition-emailtree.png\" style=\"\" width=\"760\" height=\"428\"><\/span><\/p>\n<p style=\"\"><strong><strong>Am\u00e9lioration du score d&rsquo;apprentissage<\/strong><\/strong><\/p>\n<p>Each decision contribute to the learning process. Day by day, the confidence level improves and EmailTree performs better.<\/p>\n<ul>\n<li style=\"\"><span style=\"\">Use contextual data to automate final decision<\/span><\/li>\n<\/ul>\n<p><span><img loading=\"lazy\" decoding=\"async\" alt=\"\" data-id=\"304\" title=\"supervised-learning-emailtree\" src=\"https:\/\/emailtree.ai\/wp-content\/uploads\/2020\/01\/supervised-learning-emailtree.png\" style=\"\" width=\"449\" height=\"173\"><\/span><\/p>\n<h2 style=\"text-align: center;\"><strong>Pourquoi choisir EmailTree AI?<\/strong><\/h2>\n<p style=\"text-align: center;\"><strong>Augmentez La Productivit\u00e9 Des Emails<\/strong><\/p>\n<p style=\"text-align: center;\"><strong>Am\u00e9liorer Le Service Client<\/strong><\/p>\n<p style=\"text-align: center;\"><strong>R\u00e9duire Le Temps De R\u00e9ponse du SLA (Service-Level Agreement)<\/strong><\/p>\n<p style=\"text-align: center;\"><strong>Int\u00e9gration RPA<\/strong><\/p>\n<h2 style=\"text-align: center;\"><strong>Offres<\/strong><\/h2>\n<p><a href=\"#\"><span><span>Instance 1<\/span><\/span><\/a><\/p>\n<h5>starter<\/h5>\n<p>30 000 Emails<\/p>\n<p>Pan an<\/p>\n<p>1 An<\/p>\n<p>de License<\/p>\n<p>30 Heures<\/p>\n<p>CRM \/ ERP D\u00e9veloppement et int\u00e9gration personnalis\u00e9s<\/p>\n<h5 style=\"\">moyenne<\/h5>\n<p>100 000 Emails<\/p>\n<p>Pan an<\/p>\n<p>1 An<\/p>\n<p>de License<\/p>\n<p>60 Heures<\/p>\n<p>CRM \/ ERP D\u00e9veloppement et int\u00e9gration personnalis\u00e9s<\/p>\n<h5>large<\/h5>\n<p>300 000 Emails<\/p>\n<p>Pan an<\/p>\n<p>1 An<\/p>\n<p>de License<\/p>\n<p>100 Heures<\/p>\n<p>CRM \/ ERP D\u00e9veloppement et int\u00e9gration personnalis\u00e9s<\/p>\n<h5>soci\u00e9t\u00e9<\/h5>\n<p>Emails Illimit\u00e9s<\/p>\n<p>Pan an<\/p>\n<p>1 An<\/p>\n<p>de License<\/p>\n<p>200 Heures<\/p>\n<p>CRM \/ ERP D\u00e9veloppement et int\u00e9gration personnalis\u00e9s<\/p>\n<h2 style=\"text-align: center;\"><strong>Customer Success Story<\/strong><\/h2>\n<p><span style=\"\"><a href=\"http:\/\/emailtree.ai\/orange-and-emailtree-ai-the-customer-experience-reinvented\"><img loading=\"lazy\" decoding=\"async\" alt=\"\" data-id=\"28\" title=\"orange-logo\" src=\"\/\/emailtree.ai\/wp-content\/uploads\/2020\/01\/orange-logo.png\" style=\"\" ml-m=\"0\" mt-m=\"-27\" width=\"225\" height=\"225\"><\/a><\/span><\/p>\n<p style=\"text-align: center;\">CASE STUDY<\/p>\n<h2>Orange and EmailTree: the Customer Experience Reinvented<\/h2>\n<p style=\"\">Find out how Orange managed to reduce the load on the customer service, increased productivity when managing text requests and increased customer satisfaction.<\/p>\n<p style=\"text-align: left;\">Avoir Un Impact R\u00e9el Sur Votre Flux De Travail<\/p>\n<p style=\"text-align: center;\">60<\/p>\n<p style=\"text-align: center;\"><span style=\"font-size: 37px;\">%<\/span><\/p>\n<p style=\"text-align: center;\">Diminution du temps de r\u00e9solution moyen par e-mail<\/p>\n<p style=\"text-align: center;\">1<\/p>\n<p style=\"text-align: center;\"><span style=\"font-size: 37px;\">Minute<\/span><\/p>\n<p style=\"text-align: center;\">Temps de r\u00e9solution moyen par e-mail<\/p>\n<p style=\"text-align: center;\">25<\/p>\n<p style=\"text-align: center;\"><span style=\"font-size: 37px;\">%<\/span><\/p>\n<p style=\"text-align: center;\">Augmentation des ventes<\/p>\n<h2 style=\"text-align: center;\"><strong>Clients<\/strong><\/h2>\n<p><span style=\"\"><img loading=\"lazy\" decoding=\"async\" alt=\"\" data-id=\"28\" title=\"orange-logo\" src=\"https:\/\/emailtree.ai\/wp-content\/uploads\/2020\/01\/orange-logo.png\" style=\"\" ml-d=\"0\" mt-d=\"0\" width=\"225\" height=\"225\"><\/span><\/p>\n<p style=\"text-align: center;\">Orange Luxembourg<\/p>\n<p><span style=\"\"><img loading=\"lazy\" decoding=\"async\" alt=\"\" data-id=\"483\" title=\"1200px-E\u0301lectricite\u0301_de_France.svg\" src=\"https:\/\/emailtree.ai\/wp-content\/uploads\/2020\/01\/1200px-E\u0301lectricite\u0301_de_France.svg_.png\" style=\"\" ml-d=\"0\" mt-d=\"0\" width=\"227\" height=\"101\"><\/span><\/p>\n<p style=\"text-align: center;\">EDF France<\/p>\n<p><span style=\"\"><img loading=\"lazy\" decoding=\"async\" alt=\"\" data-id=\"478\" title=\"logo-bwm\" src=\"https:\/\/emailtree.ai\/wp-content\/uploads\/2020\/01\/logo-bwm.png\" style=\"\" ml-d=\"0\" mt-d=\"0\" width=\"169\" height=\"68\"><\/span><\/p>\n<p>Distributeur officiel de logiciels \u00e9lectroniques de:<\/p>\n<p><span><img loading=\"lazy\" decoding=\"async\" alt=\"\" data-id=\"462\" title=\"Microsoft-logo\" src=\"https:\/\/emailtree.ai\/wp-content\/uploads\/2020\/01\/Microsoft-logo.png\" style=\"\" width=\"240\" height=\"51\"><\/span><span><img loading=\"lazy\" decoding=\"async\" alt=\"\" data-id=\"480\" title=\"Bitdefender-logo1\" src=\"https:\/\/emailtree.ai\/wp-content\/uploads\/2020\/01\/Bitdefender-logo1.png\" style=\"\" width=\"119\" height=\"64\"><\/span><span><img loading=\"lazy\" decoding=\"async\" alt=\"\" data-id=\"481\" title=\"1200px-ESET_logo.svg\" src=\"https:\/\/emailtree.ai\/wp-content\/uploads\/2020\/01\/1200px-ESET_logo.svg_.png\" style=\"\" width=\"114\" height=\"45\"><\/span><span><img loading=\"lazy\" decoding=\"async\" alt=\"\" data-id=\"482\" title=\"1200px-G_Data_Software_logo.svg\" src=\"https:\/\/emailtree.ai\/wp-content\/uploads\/2020\/01\/1200px-G_Data_Software_logo.svg_.png\" style=\"\" width=\"54\" height=\"74\"><\/span><\/p>\n<p style=\"text-align: center;\">BWM Mediasoft<\/p>\n<p><span style=\"\"><img loading=\"lazy\" decoding=\"async\" alt=\"\" data-id=\"484\" title=\"netregie-logo\" src=\"https:\/\/emailtree.ai\/wp-content\/uploads\/2020\/01\/netregie-logo.png\" style=\"\" ml-d=\"0\" mt-d=\"0\" width=\"217\" height=\"56\"><\/span><\/p>\n<p style=\"text-align: center;\">NETREGIE Luxembourg<\/p>\n<h2 style=\"text-align: center;\"><strong>Partenaires<\/strong><\/h2>\n<p><span style=\"\"><img loading=\"lazy\" decoding=\"async\" alt=\"\" data-id=\"462\" title=\"Microsoft-logo\" src=\"https:\/\/emailtree.ai\/wp-content\/uploads\/2020\/01\/Microsoft-logo.png\" style=\"margin-left: 0px;\" ml-d=\"0\" mt-d=\"-1\" width=\"240\" height=\"51\"><\/span><\/p>\n<p style=\"font-size: 15px !important;\"><span style=\"\">Microsoft <\/span>ISV Acceleration Lab<\/p>\n<p><span><img loading=\"lazy\" decoding=\"async\" alt=\"\" data-id=\"463\" title=\"NVIDIA-Inception-logo\" src=\"https:\/\/emailtree.ai\/wp-content\/uploads\/2020\/01\/NVIDIA-Inception-logo.png\" style=\"\" width=\"183\" height=\"63\"><\/span><\/p>\n<p style=\"\">Nvida Virtual Accelerator<\/p>\n<p><span><img loading=\"lazy\" decoding=\"async\" alt=\"\" data-id=\"464\" title=\"bnp-paribas\" src=\"https:\/\/emailtree.ai\/wp-content\/uploads\/2020\/01\/bnp-paribas.png\" style=\"\" width=\"237\" height=\"62\"><\/span><\/p>\n<p style=\"\">Lux Future Lab Incubator<\/p>\n<p><span><img loading=\"lazy\" decoding=\"async\" alt=\"\" data-id=\"465\" title=\"ey\" src=\"https:\/\/emailtree.ai\/wp-content\/uploads\/2020\/01\/ey.png\" style=\"\" width=\"101\" height=\"49\"><\/span><\/p>\n<p style=\"\">EY Novation Incubator<\/p>\n<p><span><img loading=\"lazy\" decoding=\"async\" alt=\"\" data-id=\"467\" title=\"orange\" src=\"https:\/\/emailtree.ai\/wp-content\/uploads\/2020\/01\/orange.png\" style=\"\" width=\"123\" height=\"51\"><\/span><\/p>\n<p style=\"\">Orange Business Accelerator<\/p>\n<h2 style=\"text-align: center;\"><strong>Atelier d&rsquo;Audit d&rsquo;Hyperautomatisation EmailTree<\/strong><\/h2>\n<p style=\"text-align: center; --tcb-applied-color:rgb(255, 255, 255); color: rgb(255, 255, 255) !important;\">D\u00e9couvrez Les T\u00e2ches Que Vous Pouvez Automatiser<\/p>\n<p>L&rsquo;Hyperautomatisation\u202fest num\u00e9ro 1 des tendances sur la liste Gartner\u202fde&nbsp;<a data-tcb_hover_state_parent=\"\" href=\"https:\/\/www.gartner.com\/smarterwithgartner\/gartner-top-10-strategic-technology-trends-for-2020\/\" style=\"outline: none;\" target=\"_blank\" rel=\"noopener\">Top 10 Strategic Technology Trends for 2020<\/a>.\u202f\u00cates-vous pr\u00eats pour l&rsquo;Hyperautomatisation?<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Hyperautomatisation du service client R\u00e9pondez aux e-mails et aux demandes des clients en quelques secondes! E-mails et demandes de compr\u00e9hension Pr\u00e9diction d&rsquo;actions Automatisation des t\u00e2ches Composition de r\u00e9ponse Comment \u00e7a marche? COMPR\u00c9HENSION DES EMAILS Extraire le sens des e-mails Traitement du langage naturel pour extraire l&rsquo;essence du message Identifier les probl\u00e8mes du client lors de [&hellip;]<\/p>\n","protected":false},"author":8,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-2009","page","type-page","status-publish","hentry","post-wrapper","thrv_wrapper"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.6 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Hyperautomation du service client - EmailTree AI<\/title>\n<meta name=\"description\" content=\"Integration of Artificial Intelligence (AI) and Robotic Processing Automation (RPA) to implement the customer service hyperautomation.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/emailtree.ai\/fr\/hyperautomation-du-service-client\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Hyperautomation du service client - 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