{"id":2314,"date":"2020-07-16T20:40:31","date_gmt":"2020-07-16T20:40:31","guid":{"rendered":"https:\/\/emailtree.ai\/customer-service-automation-logistics-transportation\/"},"modified":"2020-12-14T08:24:08","modified_gmt":"2020-12-14T08:24:08","slug":"automatisation-transport-logistique-service-client","status":"publish","type":"page","link":"https:\/\/emailtree.ai\/fr\/automatisation-transport-logistique-service-client\/","title":{"rendered":"Automatisation du Service Client dans le Transport et la Logistique"},"content":{"rendered":"

Reinventing the customer experience in logistics and transportation<\/h1>\n

Reply to emails in seconds, automate repetitive tasks, reduce costs, increase customer satisfaction with an intelligent end-to-end customer service automation solution.<\/p>\n

Customer <\/strong>Service Automation Benefits<\/strong><\/h2>\n

Cost savings<\/strong><\/p>\n

Reduce operating costs and increase throughput across the entire organization.<\/p>\n

Process improvements<\/strong><\/p>\n

Get more done in less time. Add\/change processes as needed.<\/p>\n

Resources redeployment<\/strong><\/p>\n

Allow employees to offload tasks and focus more on the customer and the task at hand.<\/p>\n

Improved productivity<\/strong><\/p>\n

Minimize manual, error-prone processes, no spelling errors in the responses sent out.<\/p>\n

Digital transformation<\/strong><\/p>\n

Fundamentally change the way you operate and deliver value to customers.<\/p>\n

Improved customer service<\/strong><\/p>\n

Solve faster any customer issue and eliminate human errors for better customer satisfaction. <\/p>\n

Efficient team management<\/strong><\/p>\n

Increasing team engagement\/retention. Shorter training periods for new members.<\/p>\n

Increase sales<\/strong><\/p>\n

Save precious time to invest more time in the sales. Happy customers bring other customers.<\/p>\n

Reinvent the Customer Experience With<\/strong><\/h2>\n

<\/strong>Intelligent <\/strong>End-to-end Customer Service Automation<\/strong><\/h2>\n

Automatic classification<\/span><\/h3>\n

Each email and customer request is automatically categorised into sections and can be assigned to specific people or departments.<\/p>\n

\"\"<\/span><\/p>\n

Intents detection<\/span><\/h3>\n

Automatically detect customer requests and associated data (e.g. phone numbers, email address, bank accounts) which will be used as variables to automate specific tasks.<\/p>\n

\"\"<\/span><\/p>\n

Tasks Automation<\/span><\/h3>\n

Implementation of the latest Robotic Process Automation (RPA) technologies in order to automatically perform supervised\/unsupervised complex tasks through a multitude of components\/applications: customer databases, CRMs, accounting, procurement, eCommerce components, payments, document management etc.<\/p>\n

\"\"<\/span><\/p>\n

Reply suggestions<\/span><\/h3>\n

Personalised reply suggestions are generated automatically, which can be sent with one click.<\/p>\n

\"\"<\/span><\/p>\n

Drag & drop, send!<\/span><\/h3>\n

Personalise every suggestion in seconds, with drag and drop of blocs of text. Always the human is in control.<\/p>\n

\"\"<\/span><\/p>\n

Reply in multiple languages<\/span><\/h3>\n

Choose between several languages: English, French, German, Spanish, Italian, Dutch, Portuguese, Luxembourgish, etc. (Latin alphabet-based languages).<\/p>\n

Making A Real Impact In Your Workflow<\/p>\n

60<\/p>\n

%<\/span><\/p>\n

Decrease in average resolution time per email<\/p>\n

1<\/p>\n

Minute<\/span><\/p>\n

Average resolution time per email<\/p>\n

25<\/p>\n

%<\/span><\/p>\n

Sales increase<\/p>\n

Book Now a Free Analysis Session<\/h2>\n

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Reinventing the customer experience in logistics and transportation Reply to emails in seconds, automate repetitive tasks, reduce costs, increase customer satisfaction with an intelligent end-to-end customer service automation solution. Customer Service Automation Benefits Cost savings Reduce operating costs and increase throughput across the entire organization. Process improvements Get more done in less time. Add\/change processes as […]<\/p>\n","protected":false},"author":8,"featured_media":1991,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-2314","page","type-page","status-publish","has-post-thumbnail","hentry","post-wrapper","thrv_wrapper"],"yoast_head":"\nAutomatisation du Service Client dans le Transport et la Logistique - EmailTree AI<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/emailtree.ai\/fr\/automatisation-transport-logistique-service-client\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Automatisation du Service Client dans le Transport et la Logistique - EmailTree AI\" \/>\n<meta property=\"og:description\" content=\"Reinventing the customer experience in logistics and transportation Reply to emails in seconds, automate repetitive tasks, reduce costs, increase customer satisfaction with an intelligent end-to-end customer service automation solution. 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