{"id":6481,"date":"2022-02-11T12:03:36","date_gmt":"2022-02-11T12:03:36","guid":{"rendered":"https:\/\/emailtree.ai\/understand-customer-requests\/"},"modified":"2022-08-02T11:58:54","modified_gmt":"2022-08-02T11:58:54","slug":"comprendre-les-demandes-des-clients","status":"publish","type":"page","link":"https:\/\/emailtree.ai\/fr\/comprendre-les-demandes-des-clients\/","title":{"rendered":"Data Identity"},"content":{"rendered":"<h1 style=\"text-align: left;\">Comprendre les requ\u00eates de vos clients<\/h1>\n<h2 style=\"\"><span>Reliez les maillons de votre parcours client en d\u00e9verrouillant vos donn\u00e9es non structur\u00e9es.<\/span><\/h2>\n<p><span><img decoding=\"async\" alt=\"Smarter Decisions\" data-id=\"5755\" width=\"121\" data-init-width=\"121\" height=\"120\" data-init-height=\"120\" title=\"Smarter Decisions\" src=\"https:\/\/emailtree.ai\/wp-content\/uploads\/Frame-539-3.png\" data-width=\"121\" data-height=\"120\" style=\"\" loading=\"lazy\"><\/span><\/p>\n<h3 style=\"text-align: left; color: var(--tcb-color-10)  !important; --tcb-applied-color:var$(--tcb-color-10)  !important;\">Des d\u00e9cisions plus intelligentes<\/h3>\n<p style=\"text-align: left; color: var(--tcb-color-5)  !important; --tcb-applied-color:var$(--tcb-color-5)  !important;\">Obtenez une vision pr\u00e9cise de vos clients, de leurs sentiments, de leurs demandes et de leur langage, afin de pouvoir les comprendre en un clin d&rsquo;\u0153il.<\/p>\n<p><span><img decoding=\"async\" alt=\"Email Intelligence\" data-id=\"5761\" width=\"121\" data-init-width=\"121\" height=\"120\" data-init-height=\"120\" title=\"Email Intelligence\" src=\"https:\/\/emailtree.ai\/wp-content\/uploads\/Frame-536-3.png\" data-width=\"121\" data-height=\"120\" style=\"\" loading=\"lazy\"><\/span><\/p>\n<h3 style=\"text-align: left;\">Email Intelligence<\/h3>\n<p style=\"text-align: left; color: var(--tcb-color-5)  !important; --tcb-applied-color:var$(--tcb-color-5)  !important;\">Le Machine Learning, le NER et le NLP vous aident \u00e0 extraire automatiquement des informations significatives de n&rsquo;importe quel message.<\/p>\n<p><span><img decoding=\"async\" alt=\"Actionable data\" data-id=\"5767\" width=\"121\" data-init-width=\"121\" height=\"120\" data-init-height=\"120\" title=\"Actionable data\" src=\"https:\/\/emailtree.ai\/wp-content\/uploads\/Frame-537-3.png\" data-width=\"121\" data-height=\"120\" style=\"\" loading=\"lazy\"><\/span><\/p>\n<h3 style=\"text-align: left;\">Des donn\u00e9es exploitables<\/h3>\n<p style=\"text-align: left; color: var(--tcb-color-5)  !important; --tcb-applied-color:var$(--tcb-color-5)  !important;\">Prenez de meilleures d\u00e9cisions, plus rapides, \u00e0 la vol\u00e9e, sans passer par de multiples sources de donn\u00e9es.<\/p>\n<h2>Transformez les conversations de vos clients en informations puissantes<\/h2>\n<h3 style=\"\"><strong>Et si vous connaissiez mieux vos clients ?<\/strong><\/h3>\n<p dir=\"ltr\">Chacun de vos clients est unique. Si vous souhaitez que votre service client\u00e8le se distingue et garde une longueur d&rsquo;avance sur vos concurrents, vous devez comprendre leurs besoins plus efficacement et plus rapidement.<\/p>\n<h3 style=\"\"><strong>Les fondements de votre croissance et de votre innovation<\/strong><\/h3>\n<p>R\u00e9duisez jusqu&rsquo;\u00e0 95 % le temps n\u00e9cessaire \u00e0 la compr\u00e9hension de vos clients en recueillant des donn\u00e9es instantan\u00e9ment et en les traitant en temps r\u00e9el pour un retour sur investissement prouv\u00e9.Vous obtiendrez ainsi un avantage concurrentiel sur vos concurrents plus lents et augmenterez la satisfaction de vos clients, vos revenus et vos parts de march\u00e9.<\/p>\n\n\t\t\t\n\t<style type=\"text\/css\">\n\t\t.slider-info-4888.bafg-slider-info .bafg-slider-title {\n\t\t\t\t\t\t\tfont-size:\n\t\t\t\t\t22px\t\t\t\t;\n\t\t\t\n\t\t\t\n\t\t\t\t\t}\n\n\t\t.slider-info-4888.bafg-slider-info .bafg-slider-description {\n\t\t\t\n\t\t\t\n\t\t\t\t\t}\n\t\t\n\t\t\n\t\t.slider-info-4888.bafg-slider-info .bafg_slider_readmore_button {\n\t\t\t\n\t\t\t\n\t\t\t\n\t\t\t\n\t\t\t\n\t\t\ttext-align: center;\n\n\t\t\t\n\t\t\t\n\t\t\t\n\t\t\t\n\t\t\t\t\t}\n\n\t\t.slider-info-4888.bafg-slider-info .bafg_slider_readmore_button:hover {\n\n\t\t\t\n\t\t\t\n\t\t\t\t\t}\n\t<\/style>\n\t\n\t\t\t<div class=\"bafg-twentytwenty-container slider-4888  \"\n\t\t\t\tbafg-orientation=\"vertical\" bafg-default-offset=\"0.5\"\n\t\t\t\tbafg-before-label=\"Before\"\n\t\t\t\tbafg-after-label=\"After\" bafg-overlay=\"1\"\n\t\t\t\tbafg-move-slider-on-hover=\"\"\n\t\t\t\tbafg-click-to-move=\"\">\n\n\t\t\t\t\t\t\t\t<img class=\"skip-lazy\" data-skip-lazy\t\t\t\t\tsrc=\"https:\/\/emailtree.ai\/wp-content\/uploads\/All.png\" alt=\"\">\n\t\t\t\t<img class=\"skip-lazy\" data-skip-lazy\t\t\t\t\tsrc=\"https:\/\/emailtree.ai\/wp-content\/uploads\/Filter.png\" alt=\"\">\n\n\t\t\t<\/div>\n\n\t\t\t\t<div class=\"bafg-slider-info-wraper\">\n\t\t<div style=\"\" class=\"slider-info-4888 bafg-slider-info\">\n\t\t\t\t\t<\/div>\n\t<\/div>\n\t\n\t\t\t<style type=\"text\/css\">\n\t\t\t\t\t\t\t\t\t.slider-4888 \t\t\t\t\t.twentytwenty-before-label::before {\n\t\t\t\t\t\tbackground:\n\t\t\t\t\t\t\t#81d742\t\t\t\t\t\t;\n\t\t\t\t\t\tcolor:\n\t\t\t\t\t\t\t\t\t\t\t\t\t;\n\t\t\t\t\t}\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t.slider-4888 \t\t\t\t\t.twentytwenty-after-label::before {\n\t\t\t\t\t\tbackground:\n\t\t\t\t\t\t\t#d41e7c\t\t\t\t\t\t;\n\t\t\t\t\t\tcolor:\n\t\t\t\t\t\t\t\t\t\t\t\t\t;\n\t\t\t\t\t}\n\n\t\t\t\t\t\t\t\t<\/style>\n\t\t\t\n<p><span><img decoding=\"async\" alt=\"Identify the core message of your customer automatically\" data-id=\"5773\" width=\"526\" data-init-width=\"526\" height=\"489\" data-init-height=\"489\" title=\"Identify the core message of your customer automatically\" src=\"https:\/\/emailtree.ai\/wp-content\/uploads\/Frame-544-3.png\" data-width=\"526\" data-height=\"489\" loading=\"lazy\"><\/span><\/p>\n<h2 style=\"\">Identifiez automatiquement le c\u0153ur du message<\/h2>\n<p style=\"\">EmailTree permet \u00e0 vos agents du service client ou \u00e0 tout autre employ\u00e9 de comprendre, assimiler et exploiter instantan\u00e9ment les informations cl\u00e9s d&rsquo;une conversation.En utilisant l&rsquo;intelligence artificielle (machine learning (ML), traitement du langage naturel (NLP) et compr\u00e9hension du langage naturel (NLU)), vous identifiez les \u00e9l\u00e9ments cl\u00e9s d&rsquo;un message.Obtenez des rapports d\u00e9taill\u00e9s sur les prochaines actions \u00e0 mener par les agents du service client. Optimisez le rythme des op\u00e9rations en gagnant du temps, en r\u00e9duisant les erreurs et en prenant des d\u00e9cisions \u00e9clair\u00e9es.<\/p>\n<p>  <strong>RESTEZ EN PHASE<\/strong><\/p>\n<h2 style=\"text-align: left;\">Profitez de la puissance de vos donn\u00e9es pour optimiser votre parcours client.<\/h2>\n<p><span><img decoding=\"async\" alt=\"Experience the power of your data to optimize your customer journey\" data-id=\"5779\" width=\"441\" data-init-width=\"384\" height=\"386\" data-init-height=\"336\" title=\"Experience the power of your data to optimize your customer journey\" src=\"https:\/\/emailtree.ai\/wp-content\/uploads\/Group-167-3.png\" data-width=\"441\" data-height=\"386\" style=\"\" loading=\"lazy\"><\/span>   <span><img decoding=\"async\" alt=\"Extract key data with NER\" data-id=\"5785\" width=\"80\" data-init-width=\"80\" height=\"80\" data-init-height=\"80\" title=\"Extract key data with NER\" src=\"https:\/\/emailtree.ai\/wp-content\/uploads\/Rectangle-100-4.png\" data-width=\"80\" data-height=\"80\" style=\"\" loading=\"lazy\"><\/span><\/p>\n<h3 style=\"\">Extraire les donn\u00e9es cl\u00e9s gr\u00e2ce au NER<\/h3>\n<p>Analysez automatiquement vos emails pour vous permettre de r\u00e9cup\u00e9rer facilement les informations essentielles.   <span><img decoding=\"async\" alt=\"Identify sentiment on emails\" data-id=\"5791\" width=\"80\" data-init-width=\"80\" height=\"80\" data-init-height=\"80\" title=\"Identify sentiment on emails\" src=\"https:\/\/emailtree.ai\/wp-content\/uploads\/Rectangle-99-3.png\" data-width=\"80\" data-height=\"80\" style=\"\" loading=\"lazy\"><\/span><\/p>\n<h3 style=\"\">Identifier le sentiment sur des emails<\/h3>\n<p>Adaptez votre ton aux besoins de votre client en vous connectant \u00e0 un niveau personnel.   <span><img decoding=\"async\" alt=\"Get data from EmailTree CRM\" data-id=\"5797\" width=\"71\" data-init-width=\"71\" height=\"68\" data-init-height=\"68\" title=\"Get data from EmailTree CRM\" src=\"https:\/\/emailtree.ai\/wp-content\/uploads\/Group-156-1-3.png\" data-width=\"71\" data-height=\"68\" style=\"\" loading=\"lazy\"><\/span><\/p>\n<h3 style=\"\">Obtenir des donn\u00e9es du CRM EmailTree<\/h3>\n<p>Int\u00e9grez vos propres donn\u00e9es dans EmailTree pour mieux comprendre vos clients.   <span><img decoding=\"async\" alt=\"Identify language on emails\" data-id=\"5803\" width=\"80\" data-init-width=\"80\" height=\"80\" data-init-height=\"80\" title=\"Identify language on emails\" src=\"https:\/\/emailtree.ai\/wp-content\/uploads\/Rectangle-100-1-1-3.png\" data-width=\"80\" data-height=\"80\" style=\"\" loading=\"lazy\"><\/span><\/p>\n<h3 style=\"\">Identifier le langage des emails<\/h3>\n<p>Reconna\u00eetre la langue en moins d&rsquo;une seconde et y r\u00e9pondre dans la bonne langue.   <span><img decoding=\"async\" alt=\"Identify data from your CRM\" data-id=\"5809\" width=\"76\" data-init-width=\"76\" height=\"72\" data-init-height=\"72\" title=\"Identify data from your CRM\" src=\"https:\/\/emailtree.ai\/wp-content\/uploads\/Group-156-4.png\" data-width=\"76\" data-height=\"72\" style=\"\" loading=\"lazy\"><\/span><\/p>\n<h3 style=\"\">Identifier les donn\u00e9es \u00e0 partir de votre CRM<\/h3>\n<p>Connecter votre CRM vous permet de mieux comprendre votre client au cours d&rsquo;une conversation.   <span><img decoding=\"async\" alt=\"Identify intent on emails\" data-id=\"5815\" width=\"75\" data-init-width=\"75\" height=\"77\" data-init-height=\"77\" title=\"Identify intent on emails\" src=\"https:\/\/emailtree.ai\/wp-content\/uploads\/Group-157-3.png\" data-width=\"75\" data-height=\"77\" style=\"\" loading=\"lazy\"><\/span><\/p>\n<h3 style=\"\">Identifier l&rsquo;intention sur des emails<\/h3>\n<p>Le traitement du langage naturel vous aide \u00e0 d\u00e9tecter automatiquement les intentions et les besoins des clients. <strong>LE BON CONTEXTE<\/strong><\/p>\n<h2 style=\"\">Agir rapidement pour surpasser les besoins des clients<\/h2>\n<p style=\"\"><span>Vos clients ont leurs propres attentes, mais parfois leurs intentions et leurs besoins peuvent \u00eatre ambigus. Emailtree.ai vous aide \u00e0 \u00e9laborer la r\u00e9ponse parfaite en fournissant instantan\u00e9ment des donn\u00e9es suppl\u00e9mentaires sur un client provenant de diverses sources.En moyenne, les entreprises perdent des heures en v\u00e9rifications manuelles inutiles pour trouver des informations suppl\u00e9mentaires concernant un m\u00eame client.En int\u00e9grant les donn\u00e9es de votre CRM ou de votre ERP dans vos messages, EmailTree.ai vous permet d&rsquo;offrir un service client exceptionnel plus rapidement que jamais.<\/span><\/p>\n<p><span style=\"\"><img decoding=\"async\" alt=\"Bring data from your CRM or ERP into your messages conversations\" data-id=\"5821\" title=\"Bring data from your CRM or ERP into your messages conversations\" src=\"https:\/\/emailtree.ai\/wp-content\/uploads\/Frame-545-4.png\" style=\"\" width=\"478\" height=\"487\" data-width=\"478\" data-height=\"487\" data-init-width=\"478\" data-init-height=\"487\" mt-d=\"0\" mt-t=\"0\" ml-m=\"-3\" mt-m=\"-4.114000000000004\" loading=\"lazy\"><\/span><span style=\"\"><img decoding=\"async\" alt=\"Keep Customers Happy. Keep Agents Delighted\" data-id=\"5827\" title=\"Keep Customers Happy Keep Agents Delighted\" src=\"https:\/\/emailtree.ai\/wp-content\/uploads\/Frame-523-3.png\" style=\"\" width=\"474\" height=\"475\" data-width=\"474\" data-height=\"475\" data-init-width=\"474\" data-init-height=\"475\" mt-d=\"-1.25\" mt-t=\"-5\" mt-m=\"-0.06900000000001683\" ml-m=\"0\" loading=\"lazy\"><\/span>BaLANCE<\/p>\n<h2 style=\"\">Gardez les clients heureux. Faites en sorte que tous vos agents soient ravis.<\/h2>\n<p style=\"color: var(--tcb-color-5)  !important; --tcb-applied-color:var$(--tcb-color-5)  !important;\">Gardez vos clients heureux en leur fournissant un support client rapide comme l&rsquo;\u00e9clair, et donnez \u00e0 vos agents les bons outils pour faire leur travail.En recueillant des donn\u00e9es cl\u00e9s et en fournissant un contexte, nous vous permettons de fournir plus facilement et plus rapidement un excellent service \u00e0 la client\u00e8le.Au lieu de devoir passer au crible des emails confus, vos agents peuvent se concentrer sur la satisfaction de vos clients.<\/p>\n<p style=\"\">Nos clients<\/p>\n<p><span><img decoding=\"async\" alt=\"\" data-id=\"28\" width=\"105\" data-init-width=\"150\" height=\"105\" data-init-height=\"150\" title=\"orange-logo\" src=\"https:\/\/emailtree.ai\/wp-content\/uploads\/2020\/01\/orange-logo-150x150.png\" data-width=\"105\" data-height=\"105\" style=\"\" loading=\"lazy\"><\/span><span><img decoding=\"async\" alt=\"\" data-id=\"3935\" width=\"150\" data-init-width=\"150\" height=\"67\" data-init-height=\"67\" title=\"1200px-E\u0301lectricite\u0301_de_France.svg_-150x67\" src=\"https:\/\/emailtree.ai\/wp-content\/uploads\/1200px-E\u0301lectricite\u0301_de_France.svg_-150x67-1.png\" data-width=\"150\" data-height=\"67\" loading=\"lazy\"><\/span><span><img decoding=\"async\" alt=\"\" data-id=\"478\" width=\"150\" data-init-width=\"150\" height=\"60\" data-init-height=\"60\" title=\"logo-bwm\" src=\"https:\/\/emailtree.ai\/wp-content\/uploads\/2020\/01\/logo-bwm-150x60.png\" data-width=\"150\" data-height=\"60\" loading=\"lazy\"><\/span><span><img decoding=\"async\" alt=\"\" data-id=\"4778\" width=\"120\" data-init-width=\"120\" height=\"60\" data-init-height=\"60\" title=\"Rectangle 101 (1)\" src=\"https:\/\/emailtree.ai\/wp-content\/uploads\/Rectangle-101-1.png\" data-width=\"120\" data-height=\"60\" loading=\"lazy\"><\/span><span><img decoding=\"async\" alt=\"\" data-id=\"4808\" width=\"121\" data-init-width=\"121\" height=\"60\" data-init-height=\"60\" title=\"Rectangle 106\" src=\"https:\/\/emailtree.ai\/wp-content\/uploads\/Rectangle-106.png\" data-width=\"121\" data-height=\"60\" style=\"\" loading=\"lazy\"><\/span><span><img decoding=\"async\" alt=\"\" data-id=\"4784\" width=\"120\" data-init-width=\"120\" height=\"60\" data-init-height=\"60\" title=\"Rectangle 102\" src=\"https:\/\/emailtree.ai\/wp-content\/uploads\/Rectangle-102.png\" data-width=\"120\" data-height=\"60\" loading=\"lazy\"><\/span><span><img decoding=\"async\" alt=\"\" data-id=\"4790\" width=\"120\" data-init-width=\"120\" height=\"14\" data-init-height=\"14\" title=\"CFL\" src=\"https:\/\/emailtree.ai\/wp-content\/uploads\/CFL.png\" data-width=\"120\" data-height=\"14\" loading=\"lazy\"><\/span><span><img decoding=\"async\" alt=\"\" data-id=\"4796\" width=\"121\" data-init-width=\"121\" height=\"60\" data-init-height=\"60\" title=\"Rectangle 104\" src=\"https:\/\/emailtree.ai\/wp-content\/uploads\/Rectangle-104.png\" data-width=\"121\" data-height=\"60\" loading=\"lazy\"><\/span><span><img decoding=\"async\" alt=\"\" data-id=\"4802\" width=\"120\" data-init-width=\"120\" height=\"60\" data-init-height=\"60\" title=\"Rectangle 105\" src=\"https:\/\/emailtree.ai\/wp-content\/uploads\/Rectangle-105.png\" data-width=\"120\" data-height=\"60\" style=\"\" loading=\"lazy\"><\/span><span><img decoding=\"async\" alt=\"\" data-id=\"7080\" width=\"153\" data-init-width=\"153\" height=\"52\" data-init-height=\"52\" title=\"montley zoo 1\" loading=\"lazy\" src=\"https:\/\/emailtree.ai\/wp-content\/uploads\/montley-zoo-1.png\" data-width=\"153\" data-height=\"52\"><\/span><span><img decoding=\"async\" alt=\"\" data-id=\"6299\" width=\"150\" data-init-width=\"1600\" height=\"56\" data-init-height=\"596\" title=\"Logo_kompass_transparent_HD\" src=\"https:\/\/emailtree.ai\/wp-content\/uploads\/Logo_kompass_transparent_HD.png\" data-width=\"150\" data-height=\"56\" style=\"\" loading=\"lazy\"><\/span><span><img decoding=\"async\" alt=\"\" data-id=\"7791\" width=\"198\" data-init-width=\"467\" height=\"46\" data-init-height=\"108\" title=\"image_2022_06_17T11_11_51_368Z\" loading=\"lazy\" src=\"https:\/\/emailtree.ai\/wp-content\/uploads\/image_2022_06_17T11_11_51_368Z.png\" data-width=\"198\" data-height=\"46\"><\/span><\/p>\n<p style=\"\">Nos partenaires<\/p>\n<p><span><img decoding=\"async\" alt=\"\" data-id=\"3953\" width=\"150\" data-init-width=\"150\" height=\"32\" data-init-height=\"32\" title=\"Microsoft-logo-150x32\" src=\"https:\/\/emailtree.ai\/wp-content\/uploads\/Microsoft-logo-150x32-1.png\" data-width=\"150\" data-height=\"32\" loading=\"lazy\"><\/span><span><img decoding=\"async\" alt=\"\" data-id=\"3959\" width=\"150\" data-init-width=\"150\" height=\"52\" data-init-height=\"52\" title=\"NVIDIA-Inception-logo-150x52\" src=\"https:\/\/emailtree.ai\/wp-content\/uploads\/NVIDIA-Inception-logo-150x52-1.png\" data-width=\"150\" data-height=\"52\" loading=\"lazy\"><\/span><span><img decoding=\"async\" alt=\"\" data-id=\"3965\" width=\"149\" data-init-width=\"149\" height=\"39\" data-init-height=\"39\" title=\"bnp-paribas-150x39\" src=\"https:\/\/emailtree.ai\/wp-content\/uploads\/bnp-paribas-150x39-1.png\" data-width=\"149\" data-height=\"39\" loading=\"lazy\"><\/span><span><img decoding=\"async\" alt=\"\" data-id=\"3971\" width=\"101\" data-init-width=\"101\" height=\"49\" data-init-height=\"49\" title=\"ey\" src=\"https:\/\/emailtree.ai\/wp-content\/uploads\/ey.png\" data-width=\"101\" data-height=\"49\" loading=\"lazy\"><\/span><\/p>\n<h2 style=\"text-align: center;\">Il n&rsquo;y a pas que la classification des emails pour nous.<\/h2>\n<h3 style=\"text-align: center;\">EmailTree vous aide \u00e0 comprendre et \u00e0 r\u00e9pondre plus efficacement \u00e0 vos clients, tout en permettant de leur apporter des r\u00e9ponses personnalis\u00e9es et emphatiques.<\/h3>\n<h4 style=\"color: var(--tcb-color-11)  !important; --tcb-applied-color:var$(--tcb-color-11)  !important;\">Comprenez les demandes de vos clients<\/h4>\n<p style=\"color: var(--tcb-color-11)  !important; --tcb-applied-color:var$(--tcb-color-11)  !important;\">Identifiez les donn\u00e9es cl\u00e9s, en contextualisant les questions et les informations de vos clients, telles que la langue et le sentiment, afin d&rsquo;am\u00e9liorer de mani\u00e8re significative vos \u00ab\u00a0moments de v\u00e9rit\u00e9\u00a0\u00bb au sein du service client.<\/p>\n<h4 style=\"color: var(--tcb-color-11)  !important; --tcb-applied-color:var$(--tcb-color-11)  !important;\">Int\u00e9grer rapidement vos donn\u00e9es<\/h4>\n<p style=\"color: var(--tcb-color-11)  !important; --tcb-applied-color:var$(--tcb-color-11)  !important;\">Acc\u00e9l\u00e9rez le temps de recherche d&rsquo;informations\/documents pour r\u00e9pondre \u00e0 vos emails en s&rsquo;int\u00e9grant de mani\u00e8re transparente \u00e0 O365, Google, aux principales plateformes de ticketing comme Zendesk, ServiceNow et Salesforce, ainsi qu&rsquo;aux outils RPA.<\/p>\n<h4 style=\"color: var(--tcb-color-11)  !important; --tcb-applied-color:var$(--tcb-color-11)  !important;\">Classification<\/h4>\n<p style=\"color: var(--tcb-color-11)  !important; --tcb-applied-color:var$(--tcb-color-11)  !important;\">Automatisez la vitesse de classification, le filtrage et la hi\u00e9rarchisation de vos emails, ce qui facilite l&rsquo;attribution automatique des emails au bon service, \u00e0 la bonne \u00e9quipe ou \u00e0 la bonne personne.<\/p>\n<h4 style=\"color: var(--tcb-color-11)  !important; --tcb-applied-color:var$(--tcb-color-11)  !important;\">Smart Reply avec l&rsquo;IA<\/h4>\n<p style=\"color: var(--tcb-color-11)  !important; --tcb-applied-color:var$(--tcb-color-11)  !important;\">Donnez \u00e0 vos \u00e9quipes de support de premier niveau les moyens d&rsquo;am\u00e9liorer l&rsquo;efficacit\u00e9 de la relation client. En utilisant le moteur d&rsquo;IA \u00ab\u00a0Smart Reply\u00a0\u00bb, vous \u00e9conomiserez jusqu&rsquo;\u00e0 40 % de vos co\u00fbts et am\u00e9liorerez la qualit\u00e9 des r\u00e9ponses de plus de 70 %.<\/p>\n<p style=\"text-align: center;\">Il n&rsquo;y a pas que la classification des emails pour nous.<\/p>\n<p style=\"text-align: center;\">EmailTree vous aide \u00e0 comprendre et \u00e0 r\u00e9pondre plus efficacement \u00e0 vos clients, tout en permettant de leur apporter des r\u00e9ponses personnalis\u00e9es et emphatiques.<\/p>\n<p style=\"\">Comprenez les demandes de vos clients<\/p>\n<p style=\"\">Identifiez les donn\u00e9es cl\u00e9s, en contextualisant les questions et les informations de vos clients, telles que la langue et le sentiment, afin d&rsquo;am\u00e9liorer de mani\u00e8re significative vos \u00ab\u00a0moments de v\u00e9rit\u00e9\u00a0\u00bb au sein du service client.<\/p>\n<p style=\"\">Classification<\/p>\n<p>Automatisez la vitesse de classification, le filtrage et la hi\u00e9rarchisation de vos emails, ce qui facilite l&rsquo;attribution automatique des emails au bon service, \u00e0 la bonne \u00e9quipe ou \u00e0 la bonne personne.<\/p>\n<p>Int\u00e9grez rapidement vos donn\u00e9es<\/p>\n<p style=\"\">Acc\u00e9l\u00e9rez le temps de recherche d&rsquo;informations\/documents pour r\u00e9pondre \u00e0 vos emails en s&rsquo;int\u00e9grant de mani\u00e8re transparente \u00e0 O365, Google, aux principales plateformes de ticketing comme Zendesk, ServiceNow et Salesforce, ainsi qu&rsquo;aux outils RPA.<\/p>\n<p style=\"\">Smart Reply with AI<\/p>\n<p style=\"\">Donnez \u00e0 vos \u00e9quipes de support de premier niveau les moyens d&rsquo;am\u00e9liorer l&rsquo;efficacit\u00e9 de la relation client. En utilisant le moteur d&rsquo;IA \u00ab\u00a0Smart Reply\u00a0\u00bb, vous \u00e9conomiserez jusqu&rsquo;\u00e0 40 % de vos co\u00fbts et am\u00e9liorerez la qualit\u00e9 des r\u00e9ponses de plus de 70 %.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Comprendre les requ\u00eates de vos clients Reliez les maillons de votre parcours client en d\u00e9verrouillant vos donn\u00e9es non structur\u00e9es. Des d\u00e9cisions plus intelligentes Obtenez une vision pr\u00e9cise de vos clients, de leurs sentiments, de leurs demandes et de leur langage, afin de pouvoir les comprendre en un clin d&rsquo;\u0153il. Email Intelligence Le Machine Learning, le [&hellip;]<\/p>\n","protected":false},"author":8,"featured_media":6267,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-6481","page","type-page","status-publish","has-post-thumbnail","hentry","post-wrapper","thrv_wrapper"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.6 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Intelligence dans les emails avec NLP et ML | EmailTree.ai<\/title>\n<meta name=\"description\" content=\"Prendre de meilleures d\u00e9cisions, plus rapidement, \u00e0 la vol\u00e9e | Emailtree vous permet de comprendre automatiquement les demandes des clients.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/emailtree.ai\/fr\/comprendre-les-demandes-des-clients\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Intelligence dans les emails avec NLP et ML | EmailTree.ai\" \/>\n<meta property=\"og:description\" content=\"Prendre de meilleures d\u00e9cisions, plus rapidement, \u00e0 la vol\u00e9e | Emailtree vous permet de comprendre automatiquement les demandes des clients.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/emailtree.ai\/fr\/comprendre-les-demandes-des-clients\/\" \/>\n<meta property=\"og:site_name\" content=\"EmailTree AI\" \/>\n<meta property=\"article:modified_time\" content=\"2022-08-02T11:58:54+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/emailtree.ai\/wp-content\/uploads\/Feature-image-ET-Customers-request_620x628.png\" \/>\n\t<meta property=\"og:image:width\" content=\"620\" \/>\n\t<meta property=\"og:image:height\" content=\"628\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Dur\u00e9e de lecture estim\u00e9e\" \/>\n\t<meta name=\"twitter:data1\" content=\"10 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/emailtree.ai\/fr\/comprendre-les-demandes-des-clients\/\",\"url\":\"https:\/\/emailtree.ai\/fr\/comprendre-les-demandes-des-clients\/\",\"name\":\"Intelligence dans les emails avec NLP et ML | EmailTree.ai\",\"isPartOf\":{\"@id\":\"https:\/\/emailtree.ai\/fr\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/emailtree.ai\/fr\/comprendre-les-demandes-des-clients\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/emailtree.ai\/fr\/comprendre-les-demandes-des-clients\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/emailtree.ai\/wp-content\/uploads\/Feature-image-ET-Customers-request_620x628.png\",\"datePublished\":\"2022-02-11T12:03:36+00:00\",\"dateModified\":\"2022-08-02T11:58:54+00:00\",\"description\":\"Prendre de meilleures d\u00e9cisions, plus rapidement, \u00e0 la vol\u00e9e | Emailtree vous permet de comprendre automatiquement les demandes des clients.\",\"breadcrumb\":{\"@id\":\"https:\/\/emailtree.ai\/fr\/comprendre-les-demandes-des-clients\/#breadcrumb\"},\"inLanguage\":\"fr-FR\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/emailtree.ai\/fr\/comprendre-les-demandes-des-clients\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"fr-FR\",\"@id\":\"https:\/\/emailtree.ai\/fr\/comprendre-les-demandes-des-clients\/#primaryimage\",\"url\":\"https:\/\/emailtree.ai\/wp-content\/uploads\/Feature-image-ET-Customers-request_620x628.png\",\"contentUrl\":\"https:\/\/emailtree.ai\/wp-content\/uploads\/Feature-image-ET-Customers-request_620x628.png\",\"width\":620,\"height\":628,\"caption\":\"Understand your customer's intents\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/emailtree.ai\/fr\/comprendre-les-demandes-des-clients\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/emailtree.ai\/fr\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Data Identity\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/emailtree.ai\/fr\/#website\",\"url\":\"https:\/\/emailtree.ai\/fr\/\",\"name\":\"EmailTree AI\",\"description\":\"Customer Service Hyperautomation\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/emailtree.ai\/fr\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"fr-FR\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Intelligence dans les emails avec NLP et ML | EmailTree.ai","description":"Prendre de meilleures d\u00e9cisions, plus rapidement, \u00e0 la vol\u00e9e | Emailtree vous permet de comprendre automatiquement les demandes des clients.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/emailtree.ai\/fr\/comprendre-les-demandes-des-clients\/","og_locale":"fr_FR","og_type":"article","og_title":"Intelligence dans les emails avec NLP et ML | EmailTree.ai","og_description":"Prendre de meilleures d\u00e9cisions, plus rapidement, \u00e0 la vol\u00e9e | Emailtree vous permet de comprendre automatiquement les demandes des clients.","og_url":"https:\/\/emailtree.ai\/fr\/comprendre-les-demandes-des-clients\/","og_site_name":"EmailTree AI","article_modified_time":"2022-08-02T11:58:54+00:00","og_image":[{"width":620,"height":628,"url":"https:\/\/emailtree.ai\/wp-content\/uploads\/Feature-image-ET-Customers-request_620x628.png","type":"image\/png"}],"twitter_card":"summary_large_image","twitter_misc":{"Dur\u00e9e de lecture estim\u00e9e":"10 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/emailtree.ai\/fr\/comprendre-les-demandes-des-clients\/","url":"https:\/\/emailtree.ai\/fr\/comprendre-les-demandes-des-clients\/","name":"Intelligence dans les emails avec NLP et ML | EmailTree.ai","isPartOf":{"@id":"https:\/\/emailtree.ai\/fr\/#website"},"primaryImageOfPage":{"@id":"https:\/\/emailtree.ai\/fr\/comprendre-les-demandes-des-clients\/#primaryimage"},"image":{"@id":"https:\/\/emailtree.ai\/fr\/comprendre-les-demandes-des-clients\/#primaryimage"},"thumbnailUrl":"https:\/\/emailtree.ai\/wp-content\/uploads\/Feature-image-ET-Customers-request_620x628.png","datePublished":"2022-02-11T12:03:36+00:00","dateModified":"2022-08-02T11:58:54+00:00","description":"Prendre de meilleures d\u00e9cisions, plus rapidement, \u00e0 la vol\u00e9e | Emailtree vous permet de comprendre automatiquement les demandes des clients.","breadcrumb":{"@id":"https:\/\/emailtree.ai\/fr\/comprendre-les-demandes-des-clients\/#breadcrumb"},"inLanguage":"fr-FR","potentialAction":[{"@type":"ReadAction","target":["https:\/\/emailtree.ai\/fr\/comprendre-les-demandes-des-clients\/"]}]},{"@type":"ImageObject","inLanguage":"fr-FR","@id":"https:\/\/emailtree.ai\/fr\/comprendre-les-demandes-des-clients\/#primaryimage","url":"https:\/\/emailtree.ai\/wp-content\/uploads\/Feature-image-ET-Customers-request_620x628.png","contentUrl":"https:\/\/emailtree.ai\/wp-content\/uploads\/Feature-image-ET-Customers-request_620x628.png","width":620,"height":628,"caption":"Understand your customer's intents"},{"@type":"BreadcrumbList","@id":"https:\/\/emailtree.ai\/fr\/comprendre-les-demandes-des-clients\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/emailtree.ai\/fr\/"},{"@type":"ListItem","position":2,"name":"Data Identity"}]},{"@type":"WebSite","@id":"https:\/\/emailtree.ai\/fr\/#website","url":"https:\/\/emailtree.ai\/fr\/","name":"EmailTree AI","description":"Customer Service Hyperautomation","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/emailtree.ai\/fr\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"fr-FR"}]}},"_links":{"self":[{"href":"https:\/\/emailtree.ai\/fr\/wp-json\/wp\/v2\/pages\/6481"}],"collection":[{"href":"https:\/\/emailtree.ai\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/emailtree.ai\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/emailtree.ai\/fr\/wp-json\/wp\/v2\/users\/8"}],"replies":[{"embeddable":true,"href":"https:\/\/emailtree.ai\/fr\/wp-json\/wp\/v2\/comments?post=6481"}],"version-history":[{"count":0,"href":"https:\/\/emailtree.ai\/fr\/wp-json\/wp\/v2\/pages\/6481\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/emailtree.ai\/fr\/wp-json\/wp\/v2\/media\/6267"}],"wp:attachment":[{"href":"https:\/\/emailtree.ai\/fr\/wp-json\/wp\/v2\/media?parent=6481"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}