{"id":6719,"date":"2022-02-01T14:34:44","date_gmt":"2022-02-01T14:34:44","guid":{"rendered":"https:\/\/emailtree.ai\/customer-success-stories\/customer-success-story-jm-band\/"},"modified":"2022-04-07T11:54:22","modified_gmt":"2022-04-07T11:54:22","slug":"customer-success-story-jm-band","status":"publish","type":"page","link":"https:\/\/emailtree.ai\/fr\/customer-success-stories\/customer-success-story-jm-band\/","title":{"rendered":"Customer Success Story: JM Band"},"content":{"rendered":"

Customer Success Story: JM Band<\/strong><\/h1>\n

 <\/p>\n

CLIENT: JM Band<\/strong><\/p>\n

PAYS : DANEMARK<\/p>\n

INDUSTRIE : ecommerce<\/p>\n

\u00ab\u00a0Vous \u00eates en mission, vous \u00eates en avance sur votre temps et nous voulons \u00eatre vos partenaires\u00a0\u00bb.<\/em><\/p>\n

                                 Hans Christian H\u00f8rup Hellstern (General Manager)<\/em><\/p>\n

\"\"<\/a><\/span><\/p>\n

DESCRIPTION DU CLIENT<\/span><\/p>\n

\u00ab\u00a0JM Band est l’un des principaux fournisseurs de bracelets en papier personnalis\u00e9s, de bracelets de festival et de billets. Depuis 1993, JM Band fournit \u00e0 des organisations et \u00e0 des clients priv\u00e9s des produits de grande qualit\u00e9 et des niveaux de service \u00e9lev\u00e9s.\u00a0\u00bb<\/span><\/p>\n

1. Le challenge<\/span><\/strong>JM Band<\/a> re\u00e7oit des milliers de demandes de clients par mois, dans 11 langues diff\u00e9rentes, concernant des produits tr\u00e8s divers (nouvelles commandes, prix de diff\u00e9rents produits, d\u00e9lai de livraison dans diff\u00e9rents pays, etc.)Il est tr\u00e8s difficile pour une petite \u00e9quipe de service \u00e0 la client\u00e8le de r\u00e9pondre aux demandes des clients en temps voulu (en respectant le SLA) tout en utilisant plusieurs langues.Parall\u00e8lement, il est n\u00e9cessaire de disposer d’une visibilit\u00e9 sur l’\u00e9tat des e-mails pour faciliter la gestion.En outre, il est essentiel de trouver un moyen efficace de classer les emails importants par ordre de priorit\u00e9 pour maintenir un niveau \u00e9lev\u00e9 de satisfaction des clients et des partenaires.<\/p>\n

2. La solution<\/strong><\/p>\n

EmailTree AI rel\u00e8ve tous les d\u00e9fis mentionn\u00e9s ci-dessus en utilisant l’intelligence artificielle (ML, NLP, NLU), gr\u00e2ce \u00e0 une s\u00e9rie de fonctionnalit\u00e9s intelligentes :<\/p>\n

– Classification automatique des emails<\/span><\/a> en sections pr\u00e9d\u00e9finies – apporte une grande visibilit\u00e9 et hi\u00e9rarchise les emails en fonction de leur typologie ;– Dispach des emails<\/span> – tr\u00e8s utile lorsque plusieurs agents du Service Client utilisent la m\u00eame bo\u00eete aux lettres partag\u00e9e ; – Smart Reply<\/span> – EmailTree pr\u00e9pare des suggestions de r\u00e9ponse que les agents n’ont plus qu’\u00e0 approuver ;– Mod\u00e8les<\/span> – lors de l’envoi d’emails standards aux partenaires ;– D\u00e9tection de la langue<\/span> et service de traduction – r\u00e9pondre \u00e0 un email m\u00eame s’il est r\u00e9dig\u00e9 dans une autre langue ;– Gestionnaire d’actions<\/span> – pour g\u00e9rer l’activit\u00e9 globale ;– Tableau de bord quotidien<\/span> (rapports) – visibilit\u00e9 sur le volume des emails, leur statut, l’AHT, etc.<\/p>\n

3. Les <\/span><\/strong>b\u00e9n\u00e9fices<\/b><\/span><\/p>\n

\"\"<\/a><\/span><\/p>\n

\u201c<\/h4>\n

\u00ab\u00a0Apr\u00e8s seulement quelques mois, EmailTree nous fait d\u00e9j\u00e0 gagner du temps\u00a0\u00bb.<\/p>\n

\u00ab\u00a0Nous sommes pr\u00eats \u00e0 consacrer du temps, pour gagner du temps.\u00a0\u00bb<\/p>\n

Hans Christian H\u00f8rup Hellstern (General Manager) <\/strong><\/p>\n

4. Attentes et projets pour l’avenir<\/span><\/strong>\u00ab\u00a0Nous avons cherch\u00e9 un syst\u00e8me de messagerie pour nous aider \u00e0 r\u00e9pondre aux e-mails et le v\u00f4tre est le plus \u00e9volutif. Je suis purement dans une optique d’efficacit\u00e9. Mon objectif est d’activer la r\u00e9ponse automatique prochainement.\u00a0\u00bb<\/strong><\/em><\/p>\n

Hans Christian H\u00f8rup Hellstern (General Manager)<\/em><\/p>\n

*R\u00e9ponse automatique = la capacit\u00e9 de la plateforme \u00e0 automatiser de bout en bout le processus de r\u00e9ponse. L’IA d’EmailTree comprend le texte, g\u00e9n\u00e8re la r\u00e9ponse et l’envoie directement au client sans intervention humaine.<\/span><\/em><\/p>\n

<\/strong>Pr\u00eat pour votre propre r\u00e9ussite?<\/strong><\/h2>\n

Laissez-nous r\u00e9pondre \u00e0 vos questions gr\u00e2ce \u00e0 notre atelier d’audit de l’hyperautomatisation.<\/p>\n","protected":false},"excerpt":{"rendered":"

Customer Success Story: JM Band   CLIENT: JM Band PAYS : DANEMARK INDUSTRIE : ecommerce \u00ab\u00a0Vous \u00eates en mission, vous \u00eates en avance sur votre temps et nous voulons \u00eatre vos partenaires\u00a0\u00bb.                                  Hans Christian H\u00f8rup Hellstern (General Manager) DESCRIPTION DU […]<\/p>\n","protected":false},"author":8,"featured_media":7496,"parent":2025,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-6719","page","type-page","status-publish","has-post-thumbnail","hentry","post-wrapper","thrv_wrapper"],"yoast_head":"\nJM Band et EmailTree.ai | T\u00e9moignage client | Hyperautomatisation<\/title>\n<meta name=\"description\" content=\"EmailTree rel\u00e8ve les d\u00e9fis de relation client de JM Band, dont la gestion des demandes clients en 11 langues gr\u00e2ce \u00e0 l'IA\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, 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