{"id":7354,"date":"2021-08-03T13:20:56","date_gmt":"2021-08-03T13:20:56","guid":{"rendered":"https:\/\/emailtree.ai\/non-classifiee\/60-tips-for-reducing-average-handling-time-aht\/"},"modified":"2022-05-02T13:11:14","modified_gmt":"2022-05-02T13:11:14","slug":"60-conseils-pour-reduire-le-temps-de-traitement-moyen","status":"publish","type":"post","link":"https:\/\/emailtree.ai\/fr\/blog-fr\/60-conseils-pour-reduire-le-temps-de-traitement-moyen\/","title":{"rendered":"60 conseils pour r\u00e9duire le temps de traitement moyen (AHT)"},"content":{"rendered":"

Le temps moyen de traitement (TTM) est peut-\u00eatre l’aspect le plus important du service \u00e0 la client\u00e8le. Voici soixante conseils qui aideront vos agents et leurs responsables \u00e0 mieux servir leurs nombreux utilisateurs.<\/p>\n

Le temps moyen de traitement (TMT) est le temps moyen n\u00e9cessaire pour traiter toutes les plaintes ou tickets. Il s’agit d’une mesure importante, en particulier si vous \u00eates responsable du service client (CSM), car elle vous permet de savoir si votre service est sous-performant ou s’il atteint ses objectifs. Conna\u00eetre votre taux de satisfaction des clients n’est que la moiti\u00e9 du chemin \u00e0 parcourir, l’\u00e9tape suivante \u00e9tant de savoir comment l’am\u00e9liorer.Un outil comme EmailTree vous fournit un tableau de bord complet capable de d\u00e9terminer l’AHT de vos \u00e9quipes en quelques clics.<\/p>\n","protected":false},"excerpt":{"rendered":"

Le temps moyen de traitement (TTM) est peut-\u00eatre l’aspect le plus important du service \u00e0 la client\u00e8le. Voici soixante conseils qui aideront vos agents et leurs responsables \u00e0 mieux servir leurs nombreux utilisateurs. Le temps moyen de traitement (TMT) est le temps moyen n\u00e9cessaire pour traiter toutes les plaintes ou tickets. Il s’agit d’une mesure […]<\/p>\n","protected":false},"author":8,"featured_media":7032,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[98],"tags":[],"class_list":["post-7354","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-blog-fr","post-wrapper","thrv_wrapper"],"yoast_head":"\n60 conseils pour r\u00e9duire les temps de traitement moyens en 2022 (AHT)<\/title>\n<meta name=\"description\" content=\"Comment r\u00e9duire le temps de traitement moyen ? Les conseils suivants vous aideront \u00e0 r\u00e9duire le temps de traitement moyen\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/emailtree.ai\/fr\/blog-fr\/60-conseils-pour-reduire-le-temps-de-traitement-moyen\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"60 conseils pour r\u00e9duire les temps de traitement moyens en 2022 (AHT)\" \/>\n<meta property=\"og:description\" content=\"Comment r\u00e9duire le temps de traitement moyen ? 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