Reply to Emails in Seconds !

AI and Machine Learning to generate email answers.
Email understanding. Supervised learning.
Actions and tasks automation in databases.

Events

25-29 June 2018
Exceptional startups who are revolutionizing industries with advances in AI and data science. More details >

28 June 2018, Luxembourg
Call for startups in the field of: Artificial intelligence. View event >

11-15 June 2018, Hannover
CEBIT spans the entire range of topics in digitization, highlighting the challenges as well as the exciting opportunities. View event >

3-4 May 2018, Luxembourg
The ArchSummit 2018 brought 4,000 + attendees and 200 Startups to Luxembourg. View event >

How does it work ?

Extracting meaning from emails

  • Natural-language processing to extract the essence of the message
  • Identify customer’s issues when using the product / service
  • Identify actions / tasks to be taken

    • EmailTree understands the content and automatically generates reports to help customer service and support team.


Gathering additional information

Eliminate manual check for internal and external additional info:

  • Existing customer in the database? Order status?
  • Use contextual data to automate final decision


Generating answers and tasks

  • Natural-language processing to extract the essence of the message
  • Identify customer’s issues when using the product / service
  • Identify actions / tasks to be taken
EmailTree understands the content and automatically generates reports to help customer service and support team.

Learn and take actions

Learn from every action taken by human operator. Some actions are already taken by EmailTree and emails are sent out. Other actions need review by human operator before sending out the email. Next time, in this scenario, EmailTree will automatically send out the proper email.


Completely task automation

EmailTree learns from the previous decisions and automatically:

  • Generates actions
  • Prepares customised offers
  • Proposes solutions for technical issues (Support Level 1)
  • Escalates to Support Level 2 or 3
  • Generates a confidence level, based on the previous steps
  • Composes the email content and send emails
    Human operator may interfere or not to change elements in the email to be sent.

Learning score improvement

Each decision contribute to the learning process. Day by day, the confidence level improves and EmailTree performs better.

Why choose EmailTree ?

Increase email productivity

Automate email composition

Automate actions in databases

Spend less time on emails

Making A Real Impact In Your Workflow

60%

Decrease in average resolution time per email

1

Minute average resolution time per email

25 %

Sales increase based on our own experience since the 20th of February

Prices for Early Adopters

We need the support of privileged strategic partner to work together and scale the solution and apply it to millions of emails, all languages, different environments. We bring value added to your customer service and support teams, in order to reduce significantly the time needed to solve customers’ emails and generate additional sales.

Small Team

30.000 Emails
Per year

1 Year
License

30 Hours
CRM/ERP Customized development and integration

20 000 €



Early adopters price
Until 31st of March

Medium Team

100.000 Emails
Per year

1 Year
License

60 Hours
CRM/ERP Customized development and integration

50 000 €



Early adopters price
Until 31st of March

Large Team

300.000 Emails
Per year

1 Year
License

100 Hours
CRM/ERP Customized development and integration

100 000 €



Early adopters price
Until 31st of March

Corporation

Unlimited Emails
Per Year

1 Year
License

200 Hours
CRM/ERP Customized development and integration




Our targets

To whom we address ?

Any company that spends considerable time and efforts on emails for customer service and support issues.

Priority in short/medium term

Telecom operators
E-commerce websites
Customer relationship services
Support teams

Customer Support Solution That Perfectly Fits Your Needs