Stop Drowning in Support Emails: The AI Email OS for E-commerce Growth

Intelligent Order & Inquiry Classification

Our AI automatically classifies incoming emails (Order Status, Return Request, Product Question, Complaint, Shipping Issue) with high accuracy, instantly routing them to the right team or automated workflow.

AI-Powered Smart Replies

Generate instant, personalized responses that understand the conversation context and can automatically pull relevant product details, order status, or return instructions from your integrated systems. Reduce response time dramatically.

Proactive Order Updates

Automate personalized order confirmations, shipping notifications (with tracking links), and delivery updates, reducing 'Where Is My Order?' (WISMO) inquiries significantly.

Smart Customer Segmentation & Prioritization

Identify high-value customers or urgent issues (e.g., negative sentiment) based on email content, purchase history (via CRM integration), or VIP tags. Prioritize responses accordingly.

Sales Opportunity Detection

AI analyzes customer inquiries to identify potential upsell, cross-sell, or re-engagement opportunities, alerting your sales or marketing teams.

API-Driven E-commerce Integration

Integrate with Shopify, Magento, WooCommerce, BigCommerce, and Salesforce via REST APIs for real-time data synchronization.

Return & Refund Automation

Streamline returns by automatically classifying requests, providing return labels based on product/reason, and triggering refund workflows upon item receipt.

Enterprise Security & Compliance

Ensure customer data protection with enterprise-grade security, role-based access controls, and compliance with major retail industry standards.

Analytics & Performance Insights

Track key metrics like response time, resolution rate, and customer satisfaction. Identify trends and optimize your email operations with data-driven insights.

Automated Customer Support

Leveraging AI Classification and Smart Reply, automatically categorize inquiries and provide instant, accurate answers to common questions (WISMO, returns policy, etc.), reducing agent workload by up to 70%

Proactive Order Management

Using E-commerce Integration and Automated Updates, keep customers informed at every step, minimizing support tickets and building trust.

Efficient Returns & Exchanges

Streamline the process with AI Classification, Smart Replies containing return instructions/labels, and Workflow Integration to track returned items and issue refunds faster.

Personalized Marketing & Sales

Identify valuable customer segments with AI Analysis and CRM Integration. Trigger targeted marketing campaigns or alert sales reps to opportunities identified in support emails.