Email Automation for Modern Retail

Intelligent Retail Inquiry Classification

Our AI automatically categorizes incoming emails (product questions, order status, returns, store information) with high accuracy, routing them to the right department.

Smart Replies with Product Context

Generate instant, personalized responses that incorporate product details, inventory status, and order information pulled from your integrated retail systems.

Order Status Automation

Automatically respond to WISMO inquiries with real-time order status, tracking information, and delivery updates pulled directly from your order management system.

Returns & Exchanges Processing

Streamline the returns process by automatically processing requests, providing return labels, and tracking refund status through integration with your systems.

Product Information Retrieval

Instantly access product details, specifications, and availability when responding to customer inquiries, providing accurate and complete information.

Store & Inventory Integration

Connect with your inventory and store management systems to provide real-time product availability and store information to customers.

Omnichannel Communication Management

Provide consistent customer service across online and in-store channels, with complete visibility into customer purchase history and preferences.

Customer Segmentation & Prioritization

Identify high-value customers or urgent issues based on purchase history, loyalty status, or sentiment analysis. Prioritize responses accordingly.

Retail Analytics & Reporting

Track key metrics like response time, resolution rate, and customer satisfaction. Identify trends in product inquiries and customer feedback.

Customer Service Automation

Automatically respond to common customer inquiries about products, availability, and store information, reducing response time by up to 70% and improving customer satisfaction.

Order Management

Streamline order-related communications by automatically providing status updates, tracking information, and delivery estimates to customers, reducing WISMO inquiries.

Returns & Exchanges Processing

Efficiently handle return requests by automatically processing approvals, providing return labels, and tracking refund status through integration with your systems.

Product Information & Availability

Quickly respond to product inquiries with accurate information about specifications, features, and availability across both online and physical store locations.