EmailTree.ai in the context of NIS2 Directive

The NIS2 Directive (Network and Information Security) imposes stricter cybersecurity obligations on a wider range of sectors, introducing severe penalties for non-compliance. The primary challenges for enterprises are speed (strict reporting deadlines) and process precision (incident handling and risk management).

When talking to our clients, mainly in the banking sector, the question was coming again and again : how EmailTree/AutomationTree help us comply with NIS2?

So I try to bring part of the answers, the pieces of puzzle where we can clearly help.

1. Meeting Strict Incident Reporting Deadlines (Article 23)

“Each Member State shall ensure that essential and important entities notify, without undue delay, its CSIRT or, where applicable, its competent authority in accordance with paragraph 4 of any incident that has a significant impact on the provision of their services as referred to in paragraph 3 (significant incident)…”.

NIS2 introduces a tiered reporting timeline that is difficult to meet manually: an "early warning" within 24 hours and a detailed notification within 72 hours.

The Problem: Security teams are often flooded with thousands of alerts and emails. Manually triage to find a "significant incident" often takes longer than 24 hours.

   Let’s take an example, following a phishing campaign.

User action
A user, operating under a sense of urgency (e.g., an email threatening to suspend their cloud account), clicks a malicious link or opens a corrupted attachment.
The user is redirected to a fake login page, and they enter their credentials, or a malicious script/malware is downloaded onto their endpoint device.

Attacker action
Stolen credentials are sent instantly to the attacker, or the malware establishes a Command and Control (CC) channel back to the attacker's infrastructure.
The attacker now has initial access into the internal network.
The NIS2 compliance clock (24 hours for the early warning) has started ticking.

Initial detection
The user realizes their error and manually forwards the suspicious email to the internal phishing-alert@company.com mailbox.
The incident report is now unstructured data, sitting in a generic inbox, waiting for a human analyst to manually triage it.
This is where the 24-hour window is typically lost.

EmailTree and its automation engine ("AutomationTree") act as a compliance accelerator by transforming unstructured communications (emails, alerts, incident reports) into structured, automated compliance workflows.

The EmailTree Solution:

• Real-time Triage: EmailTree’s AI analyzes incoming emails/alerts instantly, detecting intent (e.g., "system outage," "breach," "suspicious activity") and urgency.
• Automated Extraction: It extracts critical data (IP addresses, affected assets, timestamps) from the body of the message or attachments (using OCR).
• Instant Notification: "AutomationTree" triggers a workflow that immediately routes high-priority incidents to the CISO or SOC team, ensuring the 24-hour clock isn't wasted in an unread inbox.

2. Automating Incident Handling & Ticketing

NIS2 requires appropriate technical and organizational measures to manage risks. Relying on manual copy-pasting between emails and ticketing systems creates errors and delays.

• The Concrete Workflow:
  1. Inbound Alert: An email arrives from a vendor or an internal employee reporting a potential breach.
  2. AI Analysis: EmailTree identifies this as a "Security Incident" with "High Severity."
  3. Action: It automatically creates a ticket in your ITSM tool (e.g., ServiceNow, Jira, Zendesk) via API.
  4. Enrichment: It populates the ticket fields with extracted data (Who, What, When) so analysts can start investigating immediately rather than doing data entry.

3. Supply Chain Security Management 

NIS2 mandates that entities address security risks in their supply chains. This often involves sending and analyzing thousands of security questionnaires and compliance checks.

• The EmailTree Solution:
  • Vendor Communication: AutomationTree can manage the dispatch and follow-up of security assessment emails to thousands of suppliers.
  • Response Analysis: When vendors reply with attached security certificates (ISO 27001) or completed questionnaires, EmailTree’s OCR and NLP capabilities can read the attachments, verify if they are current, and flag vendors who are non-compliant.

4. Business Continuity & Crisis Communication

During a significant cyber incident, standard support channels are often overwhelmed by worried customers or partners. NIS2 emphasizes Business Continuity.

• The EmailTree Solution:
  • Massive Scalability: During a crisis, EmailTree can handle a spike in volume (e.g., 10,000 inquiries/hour) that would crush a human team.
  • Consistent Responses: It can draft consistent, legally approved responses to stakeholders, ensuring you don't accidentally admit liability or share incorrect info during the heat of the moment.
  • Multi-lingual Support: For EU-wide institutions, EmailTree can automatically detect the language of the inquiry and draft a response in that same language, ensuring clear communication across borders.

Summary: Mapping NIS2 pain points to EmailTree features

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Or contact us directly by email at sales@emailtree.ai