15 years of backlog.
Gone in 18 months.
Orange France's Technical Department processed tens of thousands of emails a day — manually. EmailTree classified them automatically. AutomationTree eliminated 6,000 useless ones daily. For the first time in 15 years, the inbox hit zero.
EmailTree classifies.
AutomationTree executes.
The Orange France deployment is live proof of the full stack — two engines, each doing one job, with no human in the loop for routine operations.
Understanding 90% of every request, automatically
EmailTree reads every email at abuse@orange.fr, classifies it by type, urgency, and business line, and routes it to the right team — without any human sorting. After one year of self-learning: 90% accuracy in production.
6,000 emails eliminated every day — zero human action
Once classified, AutomationTree acts: spam and noise deleted automatically, cases assigned per business line, ticketing structure generated — every team operates with full autonomy. No agent opens a useless email. Ever.
15 years of backlog — cleared for the first time.
After a year and a half of deployment, Orange France's Technical Department reached inbox zero at abuse@orange.fr for the first time in 15 years of operation. Not by hiring more people. By letting the platform handle what humans shouldn't have to.
Three numbers. One year of deployment.
Published by Orange Fab France from operational data. Every figure sourced from the official case study.
Emails correctly classified
EmailTree classifies 9 in 10 incoming emails with no human review. The remaining 10% are flagged for agent validation — not processed blind.
EmailTree · classificationGrowth in claims processing
By eliminating manual sorting, the team redirected capacity to actual resolution. Throughput grew 60% without adding a single headcount.
AutomationTree · throughputUseless emails deleted — daily
Spam, duplicates, and noise identified and eliminated every day. 6,000 emails no agent ever has to open, read, or decide on.
AutomationTree · executionIt's not just about email classification for us
EmailTree.ai helps you understand and respond to your customers more effectively, also enabling personalized and emphatic responses.
Understand your customer’s requests
Identify key data, by contextualizing the questions and key info of your clients such as language and sentiment, to significantly improve your “moments of truth” in customer service
Quickly integrate your data
Speed up the time to search for info/ documents to answer your emails by seamless integrating to O365, Google, major ticketing platforms like Zendesk, ServiceNow and Salesforce, and RPA tools
Classification
Automate your email classification speed, filtering and prioritization making it easier for your organization to automatically assign emails to the right service, team or person
Smart Reply with AI
Empower your first level team to make your customer engagement more efficient, by using the "Smart Reply" AI engine, you will save up to 40% costs and increase the answers quality up to 70%
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