AI-Powered Email Triage: Fast, Flexible, and Secure

Train Custom Classification Models in Under 30 Minutes, With Built-In Security and Compliance

Turbocharge Team Productivity

Automate email classification for seamless first responses. Boost work efficiency.

Elevate Customer Delight

Faster email management to focus on delivering exceptional service experiences.

Ensure Compliance Mastery

Categorize emails accurately, take compliant actions, and avoid SLA breaches.

Intelligent Email Triage: The Future of Inbox Management

AI-Powered Email Classification, Simplified

Leveraging advanced natural language processing (NLP), our solution automates email classification, ensuring seamless routing of every message to the right service, team, or individual within your organization. Say goodbye to manual sorting and hello to effortless inbox efficiency.

Tailor-Made Inbox Intelligence for Seamless Scaling

Custom classification models adapt our intelligent email filtering to your unique needs. Train the AI on proprietary data for accurate categorization aligned with your workflows. Handle high-volume traffic or personalized support at scale, with smart automation powering your team. Strict data governance and compliance ensure sensitive information remains secure within your environment, giving you complete control over classification processes.


Design Visual Email Routing Workflows

An overflowing inbox can severely impact customer service quality and your company's reputation. With's intuitive Action Manager, you can visually design and automate email routing workflows within minutes.

Trigger-Based Email Classification

Visually define triggers or conditions to accurately classify emails based on sender, subject line, detected intent (e.g. order status), sentiment analysis, and more. Combine multiple criteria for precise targeting.

Automated Smart Actions

Once conditions are met, trigger smart actions like prioritizing emails, assigning them to specific teams or agents, integrating with other tools, and more. Streamline processes while ensuring inquiries reach the right responders promptly.

Intelligent Email Sorting, Tailored to Your Needs

Unleash the Power of Automated Email Triage

Language-Agnostic Classification

Our advanced AI analyzes the sender's language and accurately routes the message to the appropriate team or agent.

Intent-Driven Categorization

Our AI comprehends the intent – or multiple intents – behind each email and categorizes it based on your unique business needs and workflows.

Sentiment-Aware Prioritization

Angry or frustrated customers? Our AI prioritizes emails based on sentiment, ensuring inquiries receive prompt attention for timely resolution.

Classify email by attachment

Leverage our cutting-edge OCR technology to scan and categorize email attachments by Named Entity Recognition (NER)

Spam-Free Inbox

Reclaim your productivity with our spam classifier, which automatically filters out unwanted emails, keeping your inbox clutter-free.

Rule-Based Flexibility

Combine triggers and actions to create customized workflows, ensuring a seamless integration with your existing processes
Uncluttered Inbox, Elevated Customer Service

Empowering Your Agents, Delighting Your Customers's intelligent email classification system streamlines your inbox, allowing customer service agents to focus on what truly matters - delivering exceptional experiences. By automating the time-consuming task of categorizing incoming emails, your team can dedicate their full attention to providing prompt, personalized resolutions.

Automatic Prioritization, Timely Resolutions

Leverage our advanced sentiment analysis capabilities to automatically prioritize emails based on the customer's emotions. Inquiries from frustrated or angry customers are flagged for immediate attention, enabling your team to swiftly address potential issues and prevent escalations.

Empowered Agents, Satisfied Customers

With a clear and organized inbox, your agents can operate at peak efficiency, providing attentive and personalized service that exceeds customer expectations. Quick, effective resolutions not only delight your customers but also boost your company's productivity and profitability.

Unleash the Power of AI-Driven Classification

Streamlined Complexity with Intelligent Process Automation

Overcome the limitations of manual email sorting with our cutting-edge AI and process automation capabilities. empowers you to handle even the most intricate classification scenarios with ease, ensuring accurate and consistent email routing every time.

Seamless Integration Across Systems

Eliminate data silos and ensure seamless information flow by integrating your email classification processes with other critical systems and applications. Our solution seamlessly connects with your existing technology stack, fostering collaboration and enhancing operational efficiency.

 Liberate Your Team's Potential

By automating repetitive, error-prone email classification tasks, you empower your team to focus on high-value, strategic initiatives. Eliminate the burden of manual intervention, enabling your employees to prioritize customer-centric activities that drive business growth.

Our clients

Our partners

euroTesting logo

It's not just about email classification for us helps you understand and respond to your customers more effectively, also enabling personalized and emphatic responses.

Understand your customer’s requests

Identify key data, by contextualizing the questions and key info of your clients such as language and sentiment, to significantly improve your “moments of truth” in customer service


Automate your email classification speed, filtering and prioritization making it easier for your organization to automatically assign emails to the right service, team or person

Quickly integrate your data

Speed up the time to search for info/ documents to answer your emails by seamless integrating to O365, Google, major ticketing platforms like Zendesk, ServiceNow and Salesforce, and RPA tools

Smart Reply with AI

Empower your first level team to make your customer engagement more efficient, by using the "Smart Reply" AI engine, you will save up to 40% costs and increase the answers quality up to 70%