Understand your customer’s requests
Connecting the dots in your customer journey by unlocking your unstructured data
Get a clear picture of your customers, their sentiment, requests and language, so you can understand them at a glance.
Machine learning, NER and NLP helps you to extract meaningful information from any message automatically.
Make better, faster decisions on the fly without shifting through multiple sources of data.
Transforms email conversations into powerful insights
What if you knew your customers better?
Every customer is unique. If you want your customer service to shine and stay ahead of your competition, you must understand your customers' needs better and faster.
The foundations for your growth and innovation
Reduce the time it takes to understand your customers by up to 95% by gathering data instantly and processing it in real time with proven ROI.
As a result, you will gain a competitive edge over your slower competitors and increase your customer satisfaction, revenue and market share.
Identify the core message automatically
EmailTree enables your customer service agents or any other employee to instantly understand, assimilate and leverage key information in a conversation.
By using Artificial Intelligence (Machine Learning, Natural Language Processing and Natural Language Understanding), you identify the key elements of a message.
Get detailed reports on the next actions that need to be taken by customer service agents. Improve the pace of business by saving time, reducing errors and making informed decisions.
Experience the power of your data to optimize your customer journey
Extract key data with NER
Identify sentiment on emails
Get data from EmailTree.ai CRM
Identify language on emails
Identify data from your CRM
Identify intent on emails
Take action quickly to exceed customer needs
Customers have their own expectations, but sometimes senders' intents and needs can be ambiguous. Emailtree.ai helps you craft the perfect response by providing additional customer data instantly from various sources.
On average, companies waste hours of their time on unnecessary manual checks for additional information about a customer.
By bringing data from your CRM or ERP into your messages conversations, EmailTree.ai makes it easier than ever to deliver exceptional customer service.
Keep Customers Happy. Keep Agents Delighted.
Keep your customers happy by providing them with lightning fast customer support, and give your agents the right tools to do their jobs.
By gathering key data and providing context, we make it easier for you to deliver excellent customer service more quickly.
Instead of having to sift through confused emails, your agents can focus only on delighting your customers.
The AI email technology that lets your team collaborate, the smart way
It's not just about email classification for us
EmailTree.ai helps you understand and respond to your customers more effectively, also enabling personalized and emphatic responses.
Understand your customer’s requests
Identify key data, by contextualizing the questions and key info of your clients such as language and sentiment, to significantly improve your “moments of truth” in customer service
Quickly integrate your data
Speed up the time to search for info/ documents to answer your emails by seamless integrating to O365, Google, major ticketing platforms like Zendesk, ServiceNow and Salesforce, and RPA tools
Automate your email classification speed, filtering and prioritization making it easier for your organization to automatically assign emails to the right service, team or person
Smart Reply with AI
Empower your first level team to make your customer engagement more efficient, by using the "Smart Reply" AI engine, you will save up to 40% costs and increase the answers quality up to 70%