AI-Powered Reply Generator - Outlook Add-In
EmailTree AI helps to reinvent the customer experience with an intelligent end-to-end customer service automation.
Using Artificial Intelligence (AI), Machine Learning (ML), Natural Language Processing (NLP) algorithms EmailTree.Ai will suggest the best answers/email replies (output) for an email inquiry/questions (input) in order to help the user to respond quicker.
Using the add-in to respond to questions EmailTree.AI builds a knowledge base (training his data models) in order to be more and more accurate in suggesting responses.
The outlook extension, AI-Powered Reply Generator, interacts with Outlook email (item) in the read mode, performs the AI/ML/NLP on the email body and based on the results it returns the response suggestions back to the user, suggestions that can be manipulated (changed/updated) or used as they are in the user customer reply.
Based on the replies, EmailTree.AI improves his knowledge base (training his AI/ML data models) in order to improve the confidence of his suggestions in the incoming emails/items.
The AI-Powered Reply Generator is available in the Outlook web application and the Outlook desktop application.
Overview of EmailTree.AI platform and Outlook Application data exchange
Account and authentication
The EmailTree.AI Outlook AI-Powered Reply Generator uses the Bearer Token authentication mechanism. The user the Outlook AI-Powered Reply Generator has to create an account on EmailTree.AI platform (using the signup link provided in the add-in) prior to benefit from AI-Powered Reply Generator.
EmailTree.AI authentication mechanism
Data exchanged with EmailTree.AI (tenant):
- Authentication credentials (email, password)
- Email/Item (body as HTML) - to retrieve the suggestions
- Reply message (as HTML) - to train the AI models
- Add/Edit Block - to create/update block of texts used in the suggestions
When the user first opens the AI-Powered Reply Generator, will be prompted to login (if he already has an EmailTree.AI account) or to create an account.
The confidence level is a percent value between 0-100, and represents the suggestion accuracy determined by EmailTree.AI platform.After the analysis is complete, EmailTree.AI, returns the suggestions along with the confidence level for each one.
To increase the accuracy/confidence level the user has to grow his knowledge base (this is done by using the add-in to build the email replies)
In the background the AI-Powered Reply Generator will send a request to EmailTree.AI with the built reply in order to improve his knowledge base (AI learning). This way the accuracy for similar issues(questions) will be increased.
EmailTree.AI permanently learns and improves his knowledge base based on the user actions performed in the Outlook AI-Powered Reply Generator.
AI-Powered Reply Generator Core Specs
Web and Desktop
Reply to emails in seconds. Automate repetitive tasks.