EMAILTREE BLOG

For the past years, everybody has been whispering here and there about the potential of AI, and how "it might take over the world", or "be the end of human-led jobs". Google, Microsoft, and Meta

2023 is upon us, and we must be prepared for an ever-changing market that has been exacerbated by the downturn.Therefore, let's jump right to the 5 winning customer service strategies for 2023. These strategies will

It's obvious that GPT-3 is reinventing the way we think about customer service. With its ability to generate highly human-like output, it provides a game-changing tool for automating customer support and services, offering unprecedented levels

Change management in customer service success has a lot to do with communication and setting the right wheels in motion. By that, we mean influencing and motivating people in your team to work together productively

Refund requests are part of any business. This is why it's important to plan accordingly, so it doesn't take you by surprise. Discover below 16 refund request email responses to refund your customers like a

When it comes to customer service, response times are critical. A timely and reliable answer not only makes customers feel heard and valued but also shows that their inquiry is being taken seriously. The challenge

AI and machine learning are no longer a thing of the future. The future is now and ITSM can benefit from it to increase team efficiency, reduce operational costs, as well as raise customer satisfaction

Have you heard about outsourcing? Did you know that you can outsource business processes to help you save time and money and run your company efficiently? BPO or business process automation with AI is an

Business process outsourcing (BPO) is a term used for outsourcing business processes to third-party service providers. Many business processes can be outsourced in this way, including HR, finance and accounting, customer support, and supply chain

​If you are here looking for the secret to cross-team collaboration and stirring up creativity at work, you are at the right place if you realize there is some grinding involved. As there is no

There are currently around 7.1 million online retailers operating worldwide. With so many companies out there, you need to make your eCommerce business stand out if you want to succeed. This means providing better customer

Customer service is the collection of all activities that a business must perform for its customers, such as product selection, ordering, billing, shipping, handling returns and exchanges, troubleshooting problems, payment processing, providing information regarding warranties

It should be a very important goal to establish an effective, productive, and positive work environment for your employees. We have written about many ways to achieve this, but one problem keeps popping up: the

A cornerstone of excellent customer service are excellent communication skills. As we all know, these soft skills can take a lifetime to learn and perfect. Customer service managers must be better than most when communicating

Using AI in daily life can be practical to solve many headaches and problems – such as repetitive boring tasks. AI and automation are technologies that companies are using more and more to create useful

Dear eCommerce business owner, are you witnessing unprecedented shopping cart growth, but a low percentage of checkouts? We got you.  Shopify is one of the dopest eCommerce platforms out there. But to scale your business

How about I tell you a story about productivity in the digital age? A tale of humans and AI joining forces to solve issues that cannot be ignored in today’s world - mental health at

What is a customer service manager? A customer service manager oversees the day-to-day activities of one or more teams that provide customer service. The job requires strong communication skills, as well as a good understanding

Today it’s all about customer experience – even if the customer is wrong (and know he is not always right), companies, platforms and providers will lose the customer if the experience is lacking and not

When it comes to customer service, a key asset is to keep your customers happy. One way you can do this is by communicating efficiently. Since everybody chats via email, the first step is finding

Did you know that your inbox says a lot about you and that email workflow is a benchmark of productivity? Discover below a strategy with the top 10 tips for customer service to achieve inbox

What is customer service automation? Sounds like something from “The Jetsons”, or “Back to the Future”. Will it cost us our jobs in customer service? No, in fact it will make our jobs simpler, and

Customer satisfaction is a vital part of any business. Keep your customers happy and your company will reap the benefits. Leave them dissatisfied, however, and you’ve got yourselves a problem. Customer service teams serve as

For customer service agents, emails are the bread and butter of the job. Good emails are bound to get your customers’ attention, and handling a situation properly through a proper back-and-forth will make a significant