EMAILTREE BLOG

Business process outsourcing (BPO) is a term used for outsourcing business processes to third-party service providers. Many business processes can be outsourced in this way, including HR, finance and accounting, customer support, and supply chain

​If you are here looking for the secret to cross-team collaboration and stirring up creativity at work, you are at the right place if you realize there is some grinding involved. As there is no

There are currently around 7.1 million online retailers operating worldwide. With so many companies out there, you need to make your eCommerce business stand out if you want to succeed. This means providing better customer

Customer service is the collection of all activities that a business must perform for its customers, such as product selection, ordering, billing, shipping, handling returns and exchanges, troubleshooting problems, payment processing, providing information regarding warranties

It should be a very important goal to establish an effective, productive, and positive work environment for your employees. We have written about many ways to achieve this, but one problem keeps popping up: the

A cornerstone of excellent customer service are excellent communication skills. As we all know, these soft skills can take a lifetime to learn and perfect. Customer service managers must be better than most when communicating

Using AI in daily life can be practical to solve many headaches and problems – such as repetitive boring tasks. AI and automation are technologies that companies are using more and more to create useful

Dear eCommerce business owner, are you witnessing unprecedented shopping cart growth, but a low percentage of checkouts? We got you.  Shopify is one of the dopest eCommerce platforms out there. But to scale your business

How about I tell you a story about productivity in the digital age? A tale of humans and AI joining forces to solve issues that cannot be ignored in today’s world - mental health at

What is a customer service manager? A customer service manager oversees the day-to-day activities of one or more teams that provide customer service. The job requires strong communication skills, as well as a good understanding

Today it’s all about customer experience – even if the customer is wrong (and know he is not always right), companies, platforms and providers will lose the customer if the experience is lacking and not

When it comes to customer service, a key asset is to keep your customers happy. One way you can do this is by communicating efficiently. Since everybody chats via email, the first step is finding

Did you know that your inbox says a lot about you and that email workflow is a benchmark of productivity? Discover below a strategy with the top 10 tips for customer service to achieve inbox

What is customer service automation? Sounds like something from “The Jetsons”, or “Back to the Future”. Will it cost us our jobs in customer service? No, in fact it will make our jobs simpler, and

Customer satisfaction is a vital part of any business. Keep your customers happy and your company will reap the benefits. Leave them dissatisfied, however, and you’ve got yourselves a problem. Customer service teams serve as

For customer service agents, emails are the bread and butter of the job. Good emails are bound to get your customers’ attention, and handling a situation properly through a proper back-and-forth will make a significant

Average Handling Time (AHT) may be the most important aspect of customer service.  Here are sixty tips that help agents and their managers better serve their many users. Average handling time (AHT) is the average time

For any business, top notch customer service is essential. The experience you provide for your customers, including their overall satisfaction, partially depends on your business’ customer service. If people aren’t happy, you’re going to have

Logistics automation refers to the use of software, machinery, or control systems to increase operations performance. It usually applies to processes done in a warehouse or distribution center, resulting in minimal human intervention.Within a supply

Customer service has been an integral part of business enterprise for years.This discipline helps build trust and confidence in the mind of customers, which is a requisite for sustained growth and continued success. As technology

Customer complaints are a part of every brand's life. There are many reasons why clients complain, including misinformation, disappointment, defective products, and many others.Responding to this feedback is a vital task for customer service teams.

Business has changed dramatically in the past year. Automation and artificial intelligence have enabled brands to improve customer interaction without adding more staff or spending more. While some automation systems are changing the way your

How do you stay on top of your customer service queues? When your support team login and the first thing they see is a backlog of customer emails, it can be overwhelming, right?  Today, it

Your customers are the most important part of your business. Without them, you don't have much of a business. It's an opportunity to stand out and establish yourself as an industry leader with outstanding customer service.Customer service