EMAILTREE BLOG

Today it’s all about customer experience – even if the customer is wrong (and know he is not always right), companies, platforms and providers will lose the customer if the experience is lacking and not

When it comes to customer service, a key asset is to keep your customers happy. One way you can do this is by communicating efficiently. Since everybody chats via email, the first step is finding

Did you know that your inbox says a lot about you and that email workflow is a benchmark of productivity? Discover below a strategy with the top 10 tips for customer service to achieve inbox

What is customer service automation? Sounds like something from “The Jetsons”, or “Back to the Future”. Will it cost us our jobs in customer service? No, in fact it will make our jobs simpler, and

Customer satisfaction is a vital part of any business. Keep your customers happy and your company will reap the benefits. Leave them dissatisfied, however, and you’ve got yourselves a problem. Customer service teams serve as

For customer service agents, emails are the bread and butter of the job. Good emails are bound to get your customers’ attention, and handling a situation properly through a proper back-and-forth will make a significant

Average Handling Time (AHT) may be the most important aspect of customer service.  Here are sixty tips that help agents and their managers better serve their many users. Average handling time (AHT) is the average time

For any business, top notch customer service is essential. The experience you provide for your customers, including their overall satisfaction, partially depends on your business’ customer service. If people aren’t happy, you’re going to have

Logistics automation refers to the use of software, machinery, or control systems to increase operations performance. It usually applies to processes done in a warehouse or distribution center, resulting in minimal human intervention.Within a supply

Customer service has been an integral part of business enterprise for years.This discipline helps build trust and confidence in the mind of customers, which is a requisite for sustained growth and continued success. As technology

Every brand faces its share of customer complaints. Clients can struggle with misinformation, disappointment, faulty products, and many other issues that lead them to complain.Responding to this feedback is a vital task for customer service

The business landscape has changed in the past year, but it’s clear that customer service skills are more important than ever. Today’s customers have adapted to a range of service models, including chat support, email

How do you stay on top of your customer service queues? When your support team login and the first thing they see is a backlog of customer emails, it can be overwhelming, right?  Today, it

Your customers are the most important part of your business.  Without them, you don't have much of a business.  It's an opportunity to stand out and establish yourself as an industry leader with outstanding customer

In today’s digital world, all businesses are looking for ways to deliver an exceptional customer experience while also spending less time and money. Marketers have been at the forefront of this movement, using software programs

What is customer service automation?  A great deal of companies sadly overlook their customer service, forgetting that it’s a vital part of the customer journey. Their attitude is rather oriented towards tending to the growth

For the moment, Artificial Intelligence cannot solve all spontaneous problems that can appear. But the human person who contributes to build that AI-driven solution can take that flight and go to the client to bring