EmailTree Enterprise

We help businesses to

increase customer satisfaction.

Why choose EmailTree?

Increase Email Productivity

Improve Customer Service

Reduce SLA Time Response

RPA Integration

How does it work?

EMAIL UNDERSTANDING

Extracting meaning from emails

  • Natural-language processing to extract the essence of the message
  • Identify customer’s issues when using the product / service
  • Identify actions / tasks to be taken

EmailTree understands the content and automatically generates reports to help customer service and support team.

Gathering additional information

Eliminate manual check for internal and external additional info:

  • Existing customer in the database? Order status?
  • Use contextual data to automate final decision

TASKS AUTOMATION

Actions prediction

  • Identify the issue/situation
  • Understands  the context
  • Checks the internal/external information
  • Generate actions

Tasks automation using RPA technology

  • Launch robots to perform automatically tasks
  • Prepares customized offers, access other software, platform, databases
  • Escalates to other support levels if needed

EmailTree understands the content and automatically generates reports to help customer service and support team.

REPLY COMPOSITION

Email reply composition

  • Generates a confidence level, based on the previous steps
  • Composes the email content and send emails
  • Human operator may interfere or not to change elements in the email to be sent
  • Attach files if needed
  • Send automatically the email if the confidence level reaches a specified percentage

Learn and take actions

Learn from every action taken by human operator. Some actions are already taken by EmailTree and emails are sent out. Other actions need review by human operator before sending out the email. Next time, in a similar scenario, EmailTree will automatically send out the proper email.

​Learning score improvement

Each decision contribute to the learning process. Day by day, the confidence level improves and EmailTree performs better.

  • Use contextual data to automate final decision

Clients

Orange Luxembourg

EDF France

Official electronic software distributor of:

NETREGIE Luxembourg

Packages

Small Team

30 000 Emails

Per year

1 Year

License

30 Hours

CRM/ERP Customized development and integration

Small Team

100 000 Emails

Per year

1 Year

License

60 Hours

CRM/ERP Customized development and integration

LARGE Team

300 000 Emails

Per year

1 Year

License

100 Hours

CRM/ERP Customized development and integration

CORPORATION

Unlimited Emails

Per year

1 Year

License

200 Hours

CRM/ERP Customized development and integration

Partners

CASE STUDY

Orange and EmailTree: the Customer Experience Reinvented

Find out how Orange managed to reduce the load on the customer service, increased productivity when managing text requests and increased customer satisfaction.

Making A Real Impact In Your Workflow

60

%

Decrease in average resolution time per email

1

Minute

Average resolution time per email

25

%

Sales increase

Partners

Microsoft ISV Acceleration Lab

Nvida Virtual Accelerator

Lux Future Lab Incubator

EY Novation Incubator

Orange Business Accelerator

EmailTree Hyperautomation Audit Workshop

Discover Which Tasks Can You Automate

Hyperautomation is trend number one on Gartner’s list of  Top 10 Strategic Technology Trends for 2020. 
Are you ready for Hyperautomation?