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Customer satisfaction is a vital part of any business. Keep your customers happy and your company will reap the benefits. Leave them dissatisfied,

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For customer service agents, emails are the bread and butter of the job. Good emails are bound to get your customers’ attention, and

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Average Handling Time (AHT) may be the most important aspect of customer service.  Here are sixty tips that help agents and their managers

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For any business, top notch customer service is essential. The experience you provide for your customers, including their overall satisfaction, partially depends on

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Logistics automation refers to the use of software, machinery, or control systems to increase operations performance. It usually applies to processes done in

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