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Customer satisfaction is a vital part of any business. Keep your customers happy and your company will reap the benefits. Leave them dissatisfied,

For customer service agents, emails are the bread and butter of the job. Good emails are bound to get your customers’ attention, and

Average Handling Time (AHT) may be the most important aspect of customer service.  Here are sixty tips that help agents and their managers

For any business, top notch customer service is essential. The experience you provide for your customers, including their overall satisfaction, partially depends on

Logistics automation refers to the use of software, machinery, or control systems to increase operations performance. It usually applies to processes done in