Customer satisfaction is a vital part of any business. Keep your customers happy and your company will reap the benefits. Leave them dissatisfied, however, and you’ve got yourselves a problem.
Customer service teams serve as the front line that deal with the business’ clients firsthand, and anyone who has been in such teams knows full well that there is a fine line between good customer service and bad customer service.
Professionalism and efficiency are key factors that can make or break a customer’s fair judgment of the company, and as the company’s representatives, there is a higher demand for such values.
In today’s fast-paced world, having a quality arsenal at your disposal makes all the difference. Fortunately, with the growing number of tools online, success in gaining and maintaining customer satisfaction is constantly within reach. In fact, you don’t even need to purchase high-end software to get the job done with flying colors-- these tools can help you from only your browser!
The following is a list of 13 useful chrome extensions that will change your customer service workflow-- for the better! Let’s take a look.
Calendly works as an automated appointment scheduler. It gives you the flexibility to choose your free hours for meetings, which it will then forward to clients interested in reaching you so that they can choose which among your free hours are most viable for their schedule.
Calendly then sets up an appointment for both parties-- all without requiring either party to talk to each other in real-time.
The people behind Calendly understand that the problem lies not only in the act of scheduling itself, but also lies in the discussion of when to meet up.
Calendly allows you to skip the time-consuming back-and-forth regarding the time, date, and place. Apart from that, you can easily track your team’s time tables, and set up event templates to save time.
With Calendly, setting up appointents is definitely a breeze, giving you time for other more pressing concerns.
Pricing model :
Evernote is another essential when you’re working in the front lines. Apart from taking screenshots, Evernote allows you to edit them on the fly, even giving you the option to annotate and highlight webpages!
Customers won’t be kept waiting as there is no need to ALT+TAB to any photo-editing software.
Keeping essential web records organized is also made easier with Evernote, as it syncs to multiple devices, allowing you to answer important queries even when on the go.
There are moments when we want to say something, but whatever we type, it just doesn’t seem to come across.
Wordtune is an extension made for these kinds of situations, allowing us to skip that valuable thinking time used to produce emails.
It’s an AI-powered tool that deeply understands context and semantics, and, with a few tweaks of the settings (such as desired length and tone), it will unknot the fumbles in your words and produce the perfect email.
In an email-centric environment, Wordtune is a must-have if you want to save time without skimping on professionalism. Just tell it what you want to say, and it’ll do the rest-- clearly, concisely, and fluently.