11 March 2020

EmailTree AI supplier for EDF Group

News

EmailTree AI officially qualifies as supplier in the domain of intelligent/automated email management solutions and services, based on artificial intelligence.

Utilities innovate and transform their businesses to handle the unprecedented disruption across the sector, all this by using the capabilities of emerging technologies that drive innovation for customer services and technical support teams.

EmailTree is the AI-tool that covers the needs of these specific environments, mixing AI-tools with human supervision for customer and support care.

EmailTree AI is a productivity tool. Artificial intelligence helps the human agents solve recurring tasks faster and then focus creativity and efforts on higher value-added tasks.

The human keeps control and authorizes an automation to be launched if and only if the scenario can be fully automated with full control. The reply suggestions proposed by the AI can always be improved by the human touch.

What the collaboration means for EmailTree AI

The collaboration with EDF is a strategic milestone for EmailTree AI, a recognition of our leadership in AI technologies and services.

EmailTree AI can now serve all companies that compose the EDF Group in Europe, America, Asia and Africa: EDF Luminus, Dalkia, Edison, EDF Energy, EDF Energies Nouvelles, Hydrostadium, etc.

EDF is also our first big client from the utility industry. This opens a new vertical for EmailTree AI. Similarly with the case study of the telecom industry, more clients and new opportunities will arise.

The objective for EmailTree AI is a large-scale deployment in the utility industry of its advanced customer service technologies. At the same time, this is an important opportunity to improve different features and develop new ones which will be suitable for the utility industry. The aim is to prove the efficacy into a big international utility group such as EDF.

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About EDF

Électricité de France S.A. is one of the biggest worldwide electric utility companies. With €71.2 billion in revenues in 2016, EDF operates in countries from Europe, South America, North America, Asia, the Middle East and Africa.

In 2009, EDF was the world's largest producer of electricity. In 2011, it produced 22% of the European Union's electricity, from nuclear, renewable energy (includes 4.6% hydroelectricity), gas, coal and other. The group operates 58 active nuclear reactors in France, spread out over 19 sites nuclear power plants.

About EmailTree AI

EmailTree AI comes as an end-to-end AI-driven solution to empower customer services & support teams with more productivity tools, while increasing customer satisfaction.

NLP (Natural Language Processing), NLU (Natural Language Understanding), ML (Machine Learning) and RPA (Robotic Process Automation) techniques are used in order to reply faster to emails, automate email composition and trigger automatic actions in databases.

Find out how Orange managed to reduce the load on the customer service, increased productivity when managing text requests and increased customer satisfaction.


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