Reinventing the customer experience in logistics and transportation
Reply to emails in seconds, automate repetitive tasks, reduce costs, increase customer satisfaction with an intelligent end-to-end customer service automation solution.
Customer Service Automation Benefits
Cost savings
Reduce operating costs and increase throughput across the entire organization.
Process improvements
Get more done in less time. Add/change processes as needed.
Resources redeployment
Allow employees to offload tasks and focus more on the customer and the task at hand.
Improved productivity
Minimize manual, error-prone processes, no spelling errors in the responses sent out.
Digital transformation
Fundamentally change the way you operate and deliver value to customers.
Improved customer service
Solve faster any customer issue and eliminate human errors for better customer satisfaction.
Efficient team management
Increasing team engagement/retention. Shorter training periods for new members.
Increase sales
Save precious time to invest more time in the sales. Happy customers bring other customers.
Reinvent the Customer Experience With
Intelligent End-to-end Customer Service Automation
Automatic classification
Each email and customer request is automatically categorised into sections and can be assigned to specific people or departments.
Intents detection
Automatically detect customer requests and associated data (e.g. phone numbers, email address, bank accounts) which will be used as variables to automate specific tasks.
Tasks Automation
Implementation of the latest Robotic Process Automation (RPA) technologies in order to automatically perform supervised/unsupervised complex tasks through a multitude of components/applications: customer databases, CRMs, accounting, procurement, eCommerce components, payments, document management etc.
Reply suggestions
Personalised reply suggestions are generated automatically, which can be sent with one click.
Drag & drop, send!
Personalise every suggestion in seconds, with drag and drop of blocs of text. Always the human is in control.
Reply in multiple languages
Choose between several languages: English, French, German, Spanish, Italian, Dutch, Portuguese, Luxembourgish, etc. (Latin alphabet-based languages).
Making A Real Impact In Your Workflow
60
%
Decrease in average resolution time per email
1
Minute
Average resolution time per email
25
%
Sales increase
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