11 June 2020, EmailTree AI, the end-to-end AI-driven hyperautomation solution to reinvent the customer services, and Blue Turtle Technologies, South Africa’s leading enterprise technology management company, announced a partnership to implement the customer service hyperautomation services in Africa.
The partnership will deliver enhanced value to African continent customers by reinventing the customer experience by automating customer service routine workflows, which will lead to increased operational efficiency, cost savings and improved customer satisfaction.
Casius Morea, CEO EmailTree AI said:
We are delighted to announce the appointment of Blue Turtle as a partner in the African region. The company’s focus on AI-based technologies, as well as its maturity in offering them as working solutions to a customer’s digital portfolio, was a key deciding factor in our choice of them as a partner. In addition, its existing relationship with our strategic RPA partner UiPath is exceptionally synergistic, and we are looking forward to exploring joint opportunities across the continent.
Byron Wolff, Digital Product Manager at Blue Turtle Technologies said:
Internally, we have made significant strides to ensure we can provide our customers with AI solutions that help improve and automate as many businesses processes as they can and where it makes sense to do so. EmailTree AI is yet another extension of these competencies as its use of AI, and NLP (natural language processing) provides an effective tool to better understand, categorise, and even automate the response to client emails.
By adding EmailTree AI to our DTS (Digital Transformation Solutions) portfolio we are further expanding our vision to offer customers solutions that facilitate hyperautomation, conversational AI, and that speaks directly to effectively digitising and automating the customer experience.
Customers can now leverage EmailTree AI to better understand, categorise and route incoming emails, automate processing and provide flexible options for email responses. They can take advantage of increased efficiency and accuracy when dealing with customer emails as well as reduce response times. It will also assist in dealing with the growing volumes of email avoiding manual repetitive tasks.
EmailTree AI's Partners Program
The EmailTree AI's partners program is a growing community of organizations dedicated to delivering the best possible skills and expertise while raising the cross-industry benchmark for quality.
The program is open to all system integration and implementation companie which are looking to implement its customer service hyperautomation technology across any industry and geography. Also all the companies which are offering RPA services are invited to apply to become a EmailTree's business partner.
Through this partnership, they can easily deploy to their existing clients an intelligent end-to-end customer service solution. Therefore they can enjoy all the benefits of a reinvented customer service and use in an efficient way the robots that they already have implemented.
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