Customer Service Hyperautomation

Reply to emails and solve customer requests in seconds!

Emails and requests understanding
Actions prediction
Tasks automation
Response composition

DISCOVER YOUR BENEFITS THROUGH OUR WORKSHOP

How does it work?

EMAIL UNDERSTANDING

Extracting meaning from emails

Natural-language processing to extract the essence of the message
Identify customer’s issues when using the product / service
Identify actions / tasks to be taken

EmailTree understands the content and automatically generates reports to help customer service and support team.

Gathering additional information

Eliminate manual check for internal and external additional info:

Existing customer in the database? Order status?
Use contextual data to automate final decision

gathering-additional-information-emailtree

TASKS AUTOMATION

Actions prediction

Identify the issue/situation
Understands the context
Checks the internal/external information
Generate actions

Tasks automation using RPA technology

Launch robots to perform automatically tasks
Prepares customized offers, access other software, platform, databases
Escalates to other support levels if needed

EmailTree understands the content and automatically generates reports to help customer service and support team.

REPLY COMPOSITION

Email reply composition

Generates a confidence level, based on the previous steps
Composes the email content and send emails
Human operator may interfere or not to change elements in the email to be sent
Attach files if needed
Send automatically the email if the confidence level reaches a specified percentage

Learn and take actions

Learn from every action taken by human operator. Some actions are already taken by EmailTree and emails are sent out. Other actions need review by human operator before sending out the email. Next time, in a similar scenario, EmailTree will automatically send out the proper email.

Learning score improvement

Each decision contribute to the learning process. Day by day, the confidence level improves and EmailTree performs better.

Use contextual data to automate final decision

Why choose EmailTree?

Increase Email Productivity

Improve Customer Service

Reduce SLA Time Response

RPA Integration

Packages

Instance 1

Small Team

30 000 Emails

Per year

1 Year

License

30 Hours

CRM/ERP Customized development and integration

BOOK A WORKSHOP

Small Team

100 000 Emails

Per year

1 Year

License

60 Hours

CRM/ERP Customized development and integration

BOOK A WORKSHOP

LARGE Team

300 000 Emails

Per year

1 Year

License

100 Hours

CRM/ERP Customized development and integration

BOOK A WORKSHOP

CORPORATION

Unlimited Emails

Per year

1 Year

License

200 Hours

CRM/ERP Customized development and integration

Book Now

Customer Success Story

CASE STUDY

Orange and EmailTree: the Customer Experience Reinvented

Find out how Orange managed to reduce the load on the customer service, increased productivity when managing text requests and increased customer satisfaction.

Making A Real Impact In Your Workflow

Decrease in average resolution time per email

Minute

Average resolution time per email

Sales increase