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As the Customer Service Manager for a rapidly growing ecommerce company, I was all too familiar with the challenges that come with managing

What is a customer service manager? A customer service manager oversees the day-to-day activities of one or more teams that provide customer service.

Is there a difference between customer service and customer support? Absolutely. While both roles assist customers, customer service focuses on the entire experience

When it comes to customer service, a key asset is to keep your customers happy. One way you can do this is by

Enterprise Chatbots What are Enterprise Chatbots? Definition and Overview: Enterprise chatbots are conversational AI solutions designed specifically for use within organizations and businesses. These AI-powered chatbots leverage natural