Today it’s all about customer experience – even if the customer is wrong (and ...

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When it comes to customer service, a key asset is to keep your customers ...

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On March 28-30, we attended "Strategie Clients", a trade show aimed at the same ...

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Did you know that your inbox says a lot about you and that email ...

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What is customer service automation? Sounds like something from “The Jetsons”, or “Back to ...

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Customer satisfaction is a vital part of any business. Keep your customers happy and ...

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For customer service agents, emails are the bread and butter of the job. Good ...

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Average Handling Time (AHT) may be the most important aspect of customer service.  Here ...

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For any business, top notch customer service is essential. The experience you provide for ...

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Logistics automation refers to the use of software, machinery, or control systems to increase ...

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