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Average Handling Time (AHT) may be the most important aspect of customer service.  Here are sixty tips that help agents and their managers

Providing an excellent customer service experience is no longer just a nice bonus – it’s a critical strategy for business growth and sustainability. With rising

Logistics automation refers to the use of software, machinery, or control systems to increase operations performance. It usually applies to processes done in

Customer service has been an integral part of business enterprise for years.This discipline helps build trust and confidence in the mind of customers,

As a customer-centric business, you know that customer complaints are inevitable. Whether it’s a product issue, miscommunication, or unmet expectation, these moments of friction can