As the Customer Service Manager for a rapidly growing ecommerce company, I was all ...

What is a customer service manager? A customer service manager oversees the day-to-day activities ...

Is there a difference between customer service and customer support? Absolutely. While both roles ...

When it comes to customer service, a key asset is to keep your customers ...

Enterprise Chatbots What are Enterprise Chatbots? Definition and Overview: Enterprise chatbots are conversational AI solutions designed ...

Did you know that your inbox says a lot about you and that email ...

Introduction to Customer Service Challenges Customer service supports any business wanting happy, loyal customers. ...

Customer satisfaction is a vital part of any business. Keep your customers happy and ...

For customer service agents, emails are the bread and butter of the job. Good ...

Average Handling Time (AHT) may be the most important aspect of customer service.  Here ...